Enterprise Partnerships, Collections Strategy, Vice President

PLATFORM SOLUTIONS

In Platform Solutions (PS), we power clients with innovative and customer-centered financial products. We bring the best qualities of a technology player and combine that with the best attributes of a large bank.

JOB SUMMARY

• Lead collections strategy to minimize losses for the business, covering all parts of Collection Strategy, including Contact Strategy, Hardship Programs, and Portfolio Analytics.
• Manage and Develop a large team of 15+ collection analysts
• Design, enhance, and execute and end to end collection strategy across phone, email, push notification, and letter strategies.
• Build and optimize hardship programs in support of financially distressed customers, matching programs to customer needs.
• Create a strong risk management and control culture to ensure ongoing compliance with regulatory and policy requirements
• Communicate effectively and clearly with senior stakeholders and external partners

QUALIFICATIONS

Requirements:

• 10+ years of relevant industry expertise in a portfolio of large-scale accounts
• Broad based knowledge of collections and recoveries regulatory requirements
• Ability to communicate effectively with senior leadership as well as junior analysts
• Ability to lead the design and build out of a multi-channel collections strategy, that both lowers losses and maximizes customer experience to include experience in digital outreach, web and app experience, channel segmentation and optimization, and digital conversion rates
• Experience in design and implementation of digital self-servicing tools that prevent excessive contact center calls and maximize loss mitigation in a large portfolio
• Experience in design and execution of a credit testing strategy utilizing risk models and decision tree frameworks
• Experience in design, implementation and optimization of hardship/workout programs that meet regulatory requirements
• Bachelors degree in relevant discipline. Masters Degree preferred.

ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.