Member Services Operations Coordinator

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

As a Member Services Operations Coordinator, you'll be assisting with walk-ins, and handling various administrative duties.

This position is ON-SITE full-time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:45am - 4:30pm HST. It may be necessary, given the business need, to work occasional overtime. Our office is located at 45 Mohouli St Suite 204 Hilo, HI 96720.

Primary Responsibilities:

• Greet and assist walk-in members with inquiries related to benefits, eligibility, ID cards, provider directories, and care coordination.
• Triage member concerns and escalate to appropriate departments (e.g., Case Management, Claims, Provider Services).
• Assist members with completing forms, understanding plan materials, and accessing digital tools.
• Coordinate with service coordinators and care managers to support member needs, including transportation, appointments, and referrals.
• Maintain front desk operations, including answering phones, managing voicemails, and logging visitor activity.
• Process incoming and outgoing mail, including secure handling of PHI and time-sensitive documents.
• Coordinate courier services and deliveries, ensuring timely distribution to appropriate staff.
• Maintain inventory of office supplies and member-facing materials.
• Serve as the on-site point of contact for building management, maintenance, and vendors.
• Report and track facility issues (e.g., HVAC, lighting, janitorial) and ensure a timely resolution.
• Support space planning, workstation assignments, and office moves in collaboration with real estate and facilities teams.
• Act as the primary on-site contact for visiting staff, vendors, and community partners.
• Coordinate meeting room reservations, technology setup, and hospitality needs.
• Hawaii Island Employee Badge Administration
• Ensure adherence to HIPAA and company privacy standards in all member interactions.
• Maintain accurate logs and documentation of member visits, issues resolved, and follow-up actions.
• Participate in audits, quality reviews, and compliance training as required.
• Support special projects
• Assist with reporting, data entry, and administrative tasks to support the broader Member Services team.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED OR equivalent years of experience
• Must be 18 years of age OR older
• 2 + years of professional experience in an office/customer service setting using the telephone and computer as the primary instrument to perform job duties
• Experience with Microsoft Word (creating, editing, and saving documents)
• Experience with Microsoft Outlook (email and calendar management)
• Experience with Microsoft Excel (creating spreadsheets)
• Must reside in Hilo, HI
• Ability to work ON-SITE full-time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:45am - 4:30pm HST. It may be necessary, given the business need, to work occasional overtime.

Preferred Qualifications:

• Experience working in the healthcare industry with medical terminology

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.74 - $31.63 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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