Patient Care Coordinator - Accountable Care

Description

The Patient Care Coordinator is a vital member of the Population Health Department, collaborating closely with the Quality Improvement Supervisor and Specialists to support initiatives that enhance patient care and improve quality outcomes. This role involves collecting and reviewing patient health data, patient scheduling, analyzing health risks, coordinating referrals, and managing patient registration (if needed). The coordinator also facilitates patient communications, supports care plans, and helps patients to ensure a positive experience and adherence to treatment plans. Additionally, the Patient Care Coordinator participates in meetings with payors alongside the Quality Improvement Specialist and contributes to programs aimed at improving Pacific Medical Centers' quality measures.

Essential Functions

• Reach out to patients to schedule appointments and referrals; respond to patient callbacks in a timely and professional manner.
• Provide exceptional customer service and demonstrate caring behavior in all interactions.
• Collaborate with the population health team, patients, caregivers, families, and healthcare providers to identify needs, answer questions, resolve issues, and provide information.
• Accurately register patients in the electronic medical record (EMR); verify demographic information, insurance eligibility, and primary care provider (PCP) details.
• Actively obtain and update required patient demographic and insurance data.
• Obtain pertinent patient insurance information in order to facilitate verification of eligibility and benefits. May access insurance verification portals such as One Health Port
• Schedule appointments and document all encounters and interactions into EPIC.
• Request and abstract medical records as needed.
• Create new patient intake records and verify all required information, including insurance eligibility and authorizations if needed.
• Distribute patient education materials to meet regulatory requirements (e.g., HIPAA, Patient Rights).
• Participate in interdisciplinary quality improvement, problem identification and resolution initiatives and Population Health projects with PacMed Health clinics and payers.
• Assist with EPIC downtime procedures and ensure accurate data entry during recovery processes.
• Provide clerical support such as typing correspondence, operating office equipment, managing mail and faxes, maintaining files, sorting and distributing Interoffice and US Mail and scanning documents into the Electronic Medical record (EMR) and payer portals.
• Organize and prioritize work to manage multiple tasks concurrently and respond appropriately to requests from team members, healthcare staff, and patients.
• Attend department meetings and ongoing education workshops.
• Maintain a clean, organized, and well-stocked work area.
• Provide timely responses to communications via Microsoft Teams and email.
• Provide backup support for team members as requested by the manager.
• Collect, record, and enter daily and monthly productivity statistics and timecard data.
• Adhere to federal HIPAA guidelines to protect patient privacy.
• Demonstrate understanding of departmental and organizational operations by following established policies and procedures.
• Perform other duties as assigned.

Required qualifications:

• 1 year Medical/healthcare setting; or 2 years Customer service role
• 6 months recent receptionist or front desk experience

Preferred qualifications:

• 3 months Related experience (recurring appointments)
• Experience with medical terminology and basic medical record processes

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our mission to advocate, educate and provide extraordinary care.

Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.

About Providence

At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.

About the Team

Providence Clinical Network (PCN) is a service line within Providence serving patients across seven states with quality, compassionate, coordinated care. Collectively, our medical groups and affiliate practices are the third largest group in the country with over 11,000 providers, 900 clinics and 30,000 caregivers.

PCN is comprised of Providence Medical Group in Alaska, Washington, Montana and Oregon; Swedish Medical Group in Washington's greater Puget Sound area, Pacific Medical Centers in western Washington; Kadlec in southeast Washington; Providence's St. John's Medical Foundation in Southern California; Providence Medical Institute in Southern California; Providence Facey Medical Foundation in Southern California; Providence Medical Foundation in Northern and Southern California; and Covenant Medical Group and Covenant Health Partners in west Texas and eastern New Mexico.

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.

Requsition ID: 375983

Company: Pacific Medical Jobs

Job Category: Patient Access

Job Function: Revenue Cycle

Job Schedule: Full time

Job Shift: Day

Career Track: Admin Support

Department: 3060 ACCOUNTABLE CARE WA

Address: WA Seattle 1122 12th Ave S

Work Location: PACMED Q10-Seattle

Workplace Type: On-site

Pay Range: $20.50 - $31.48

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.