New

Desktop Support

TEKsystems
$14.00 - $20.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Louisiana, Baton Rouge
Jul 12, 2025
Job Summary: We are seeking a skilled and customer-focused Desktop Support Technician to provide technical assistance and support to end-users regarding computer systems, hardware, and software. The ideal candidate will troubleshoot and resolve issues in person, via phone, or through remote access, ensuring minimal disruption to business operations. Key Responsibilities: * Provide first-level contact and problem resolution for users with hardware, software, and application issues. * Install, configure, and maintain desktop and laptop computers, mobile devices, printers, and other peripherals. * Troubleshoot and resolve technical issues related to Windows/Mac OS, Microsoft Office, VPN, and other enterprise applications. * Set up and support user accounts, permissions, and passwords in Active Directory. * Maintain accurate records of issues and solutions within the ticketing system. * Collaborate with other IT team members to escalate and resolve complex problems. * Assist with onboarding and offboarding of employees, including hardware setup and software provisioning. * Maintain inventory of IT equipment and ensure compliance with company policies and procedures. * Provide support for video conferencing and meeting room technology. Qualifications: * Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience). * 1-3 years of experience in a desktop support or help desk role. * Strong knowledge of Windows and/or macOS operating systems. * Familiarity with Active Directory, Office 365, and remote support tools. * Excellent problem-solving, communication, and customer service skills. * Ability to work independently and manage multiple priorities in a fast-paced environment. Preferred Certifications: * CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate. Pay and Benefits The pay range for this position is $14.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Baton Rouge,LA. Application Deadline This position is anticipated to close on Jul 19, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.