New

Desktop Support Technician

TEKsystems
$18.00 - $23.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, New York, Dobbs Ferry
Jul 16, 2025
Description These individuals will provide level 2 support for escalated tickets from the level 1 help desk. The candidates should have prior enterprise level experience working in a desktop support position. MacOS familiarity is not required but would be helpful in this position. These candidates will be supporting users such as students, faculty and staff of both on Campus and Remote. Candidates need to be flexible working a 35 hour work week 5 days a week which could include either Saturday or Sunday. A level of flexibility working weekends is mandatory. Each candidate needs to be flexible with the shifts they work as well. Shifts will either first or second between the hours of: 8am-4pm 9am-5pm 12pm-8pm Saturday's and Sunday's: 8am-4pm Candidates must also be able and willing to work the days leading up to Thanksgiving, the weekend afterwards, and the week that follows Christmas. This time will be used to install and configure a variety of hardware including Windows and MAC devices. This requires a level of responsibility and comfort with potentially working a shift as the sole person supporting the end users. Skills Windows, Mac, Microsoft Office Suite, Ghost, Help desk, Sccm, O365, Service desk, Windows 10, Desktop, Active directory, Troubleshooting, Hardware, Customer service, Technical support, Mac, Office 365, Outlook, Deployment, Troubleshooting hardware, Ticketing system, Customer support Top Skills Details Windows, Mac, Microsoft Office Suite, Ghost,Help desk,Sccm,O365,Service desk Additional Skills & Qualifications High level of customer service is a must have for these technicians. Each candidate should have experience working in a desktop support position in an enterprise level company. Prior experience working in higher education would be benefit. Some additional skills are: IP phone knowledge, WiFi networking and connectivity, deploying hardware and updating old hardware. Experience Level Entry Level Pay and Benefits The pay range for this position is $18.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in DOBBS FERRY,NY. Application Deadline This position is anticipated to close on Jul 22, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.