New

Technical Customer Service Representative

TEKsystems
$21.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, California, San Luis Obispo
Jul 16, 2025
Job Description: IT Customer Support Specialist Overview: We are seeking a dedicated and customer-focused IT Support Specialist to provide first-level technical assistance and ensure a seamless support experience for both internal and external customers. This role requires strong communication skills, a proactive approach to problem-solving, and the ability to thrive in a fast-paced environment. Key Responsibilities * Customer Service Excellence: * Deliver courteous, professional, and friendly service to all customers, ensuring a positive support experience. * Issue Resolution: * Promptly assess and resolve customer issues, identifying support needs and determining appropriate resolution paths. * Knowledge Base Utilization: * Leverage internal Knowledge Base articles and Standard Operating Procedures (SOPs) to resolve issues or escalate to higher-tier support when necessary. * Technical Support: * Provide first-level technical assistance via phone, email, ticketing systems, and chat platforms. * Needs Assessment: * Guide users through processes such as equipment requests, relocations, software installations, login issues, and programming changes. * Documentation: * Accurately document all actions and resolutions in the IT Service Management (ITSM) ticketing system. * Team Collaboration: * Support team initiatives and contribute to departmental projects and operations. * Escalation Management: * Collaborate with team leads on escalated tickets and ensure timely follow-up. * Teamwork & Reliability: * Demonstrate strong collaboration skills and maintain accountability for assigned tasks and scheduled support activities. * Professional Conduct: * Maintain punctuality and readiness to perform duties in both in-office and remote settings. * Administrative Compliance: * Complete timesheets, compliance training, and shift transitions independently and on time. * Additional Duties: * Take on special projects and responsibilities as assigned by team members or Customer Support Leadership. Required Skills & Qualifications * Minimum Requirements: * 1+ year of customer service experience (call center experience preferred; 20-30 calls/day) * Strong verbal and written communication skills in English * Comfortable navigating computer systems and multitasking across platforms (calls, tickets, chat) * Entry-level candidates and recent graduates encouraged to apply * Preferred Qualifications: * Bachelor's degree, ideally in Computer Science, Information Technology, or related field * Experience with ticketing systems such as Salesforce or ServiceNow Top Skills * Call Center Support * Troubleshooting * Customer Service & Communication * Technical Support * IT Ticketing Systems Pay and Benefits The pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in San Luis Obispo,CA. Application Deadline This position is anticipated to close on Jul 29, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.