M365 Cloud Engineer - Digital UI/UX Focus

Job Description

An M365 Cloud Engineer implements, and manages Microsoft 365 solutions for organizations, focusing on collaboration, communication, and productivity tools. They act as subject matter experts, providing guidance on Microsoft 365 services including Exchange Online, SharePoint, OneDrive, Teams, and more. Their responsibilities include designing solutions, implementing migrations, providing support, and ensuring compliance.

Cloud engineers serve as engineers with extensive technical knowledge of Microsoft 365 functionality and best practices. The ideal candidate for this role has an extensive working knowledge of Microsoft 365s capabilities, its deployment within the organization. Key responsibilities of the role include maintaining an awareness of Microsoft 365 changes and the impact to the organization, leading technical projects involving Microsoft 365. Critical thinking, excellent written and verbal communication skills, and exceptional problem-solving skills are a must.

Key Job Responsibilities:

• Maintains a deep technical understanding of all aspects of the organizations Microsoft 365 implementation
• Includes 3rd party or Microsoft tools used in conjunction with Microsoft 365
• Evaluates Microsoft 365 changes and updates and reports on impact to the organization
• Leads technical projects related to Microsoft 365
• Collaborates with and provides direction to Microsoft 365 technical leads and support resources
• Participates in troubleshooting and problem resolution
• Identifies and documents Microsoft 365 standards and tools and support processes
• Identifies, monitors, and reports on key performance metrics
• Maintains awareness of Microsoft 365 roadmap and releases
• Maintains an awareness of Microsoft 365 third-party solutions
• Participates the development and support of the Champions program for extended support of Microsoft 365 within the organizations business units
• Knowledge of Microsoft Azure Active Directory; Knowledge of Microsoft Cloud App Security; Familiarity with security concepts such as CASB, DLP, Conditional Access Policies

Digital UI/UX Engineering and Support

• Design, implement, and optimize user-centric experiences across Microsoft 365 applications, including SharePoint, Teams, OneDrive, and Viva.
• Collaborate with business stakeholders to understand user needs and translate them into intuitive, accessible digital interfaces.
• Customize and enhance Microsoft 365 tools to align with branding, usability, and workflow requirements.
• Support the development of intranet portals, dashboards, and digital hubs that improve employee engagement and productivity.
• Leverage Microsoft Power Platform (Power Apps, Power Automate, Power BI) to create low-code/no-code solutions that streamline business processes and enhance user experience.
• Conduct usability testing, gather user feedback, and iterate on designs to continuously improve the digital workplace experience.
• Ensure consistency in design and interaction patterns across Microsoft 365 tools, adhering to accessibility and responsive design standards.
• Partner with the Champions program to promote adoption and gather insights for ongoing UI/UX improvements.

Minimum Qualifications
Bachelors Degree in Computer Science or equivalent field of study and 6 years of IT or consulting work experience and hands-on experience with Microsoft 365, Microsoft SharePoint or Exchange.

Our Comprehensive Employee Benefits Include:

• An array of retirement plan options, each with a generous employer contribution.
• Affordable health insurance options, including dental, vision and prescription coverage that begin on day one.
• Paid vacation and sick leave, including short and long-term disability and paid parental leave.
• Get the most out of the Public Service Loan Forgiveness program.
• And much more!