Success Coach - BAT Cybersecurity

Success Coach - BAT Cybersecurity - South Campus

• Provide academic advising, course selection guidance, and registration support to students in IT and cybersecurity programs.
• Offer career coaching to help students explore IT pathways and prepare for industry certifications.
• Develop and implement retention and completion strategies to support student success.
• Maintain and update transfer pathways to universities for IT and cybersecurity students.
• Collaborate with faculty and student support services to enhance student engagement, persistence, and graduation rates through campus events and activities.

• Engage students through one-on-one advising, workshops, and activities to promote academic success and career readiness.
• Partner with resource specialists and student engagement staff to develop IT-related student programming.
• Assist students in learning communities and mentoring programs.
• Maintain student contact through email, phone calls, in-person meetings, learning management system engagement, and customer relationship management (CRM) system.
• Track student progress and document advising notes in student information systems (e.g., Banner).
• Support faculty in implementing intervention strategies that promote equity and success in IT courses.
• Connect students to campus and community resources for financial aid, tutoring, career services, and other support.
• Collect and analyze student data to improve advising strategies and program outcomes.
• Stay informed on institutional services, policies, and industry trends to provide accurate advising.

• Strong oral and written communication skills.
• Ability to establish and maintain positive and effective relationships with students, faculty, and staff.
• Ability to manage multiple tasks in a professional environment.
• Sensitivity and ability to work effectively in a varied student population.
• Knowledge of student advising, career development, and retention strategies.
• Experience using student information systems (e.g., Banner) and Microsoft Office tools.
• Strong customer service, critical thinking, and problem-solving skills.
• Attention to detail and ability to adapt to new technologies and processes.
• Must have strong interpersonal and communication skills.
• Must have the ability to work collaboratively, be flexible and adaptable in a changing work environment.

• Bachelor's degree from a regionally accredited college or university.

• Possess personal computer literacy and good organizational skills.

• Experience in academic advising, student services, career counseling, recruiting, or IT education (preferably at the community college level).
• Familiarity with cybersecurity and IT career pathways, including certifications such as CompTIA A+, Network+, Security+, CCNA, AWS, or Microsoft Azure.
• Experience using Banner or similar student management systems.
• Bilingual candidates are encouraged to apply.

• This role requires on-campus presence, with limited remote work arrangements with appropriate approvals and in accordance with the policies, procedures, and needs of the College
• Availability for occasional evening and weekend events for student outreach and support.
• Active participation in professional development to stay updated on IT industry trends and academic advising best practices.

Salary Grade: 110

Salary is based on the Board-approved salary schedule for the current fiscal year. See Salary Schedule

Requisition Number: req5780

Posting Close Date: 8/8/2025 at 6 pm CST