Inside Sales Specialist

At Endress+Hauser, progress happens by working together. As the global leader in measurement instrumentation, our ~17,000 employees shape the future in the field of process automation. Whether developing and realizing new technology as a team, collaborating to build instrumentation, or strengthening vital relationships with countless global industries, we work to create trusted relationships that help everyone thrive. As a family-owned company, we look beyond short-term moves and work to create a vision that is forward-thinking for our people, our clients, and the world at large.

What is the role about?

We are looking for a detail-oriented and customer-focusedInside Sales Specialistto manage the end-to-end order processing cycle and support parts and serial business (MRO) quoting. This role is critical in ensuring that customer orders are accurately entered, processed, and fulfilled in a timely manner. The ideal candidate will have strong organizational skills, a proactive mindset, and the ability to collaborate across departments to ensure customer satisfaction.

Which tasks will you perform?

• Receive, review, and process customer orders via email, phone, or order management systems.
• Verify order accuracy, pricing, product availability, and delivery timelines.
• Coordinate with internal teams such as sales, logistics, and warehouse to ensure timely order fulfillment.
• Monitor order status and proactively communicate updates or delays to customers.
• Resolve order-related issues, discrepancies, or complaints in a professional and timely manner.
• Maintain accurate records of orders, shipments, and customer interactions in the ERP or CRM system.
• Support invoicing and billing processes as needed.
• Timely processing of MRO (parts and serial products) quotes using available tool landscape (Salesforce and SAP).

What do we expect from you?

You will have (required):

• High school diploma or equivalent required

You may have (preferred):

• Associate or bachelor's degree in any field
• 3 years of experience in order processing, customer service, or supply chain operations.
• Proficiency with order management systems, ERP software (e.g., SAP, Oracle, NetSuite), Microsoft Office Suite and CRM Systems (SFDC preferred)
• Strong attention to detail and organizational skills.
• Excellent communication and problem-solving abilities.
• Ability to multitask and work under pressure in a fast-paced environment.

What can you expect from us?

• Family-owned, friendly, and highly committed company
• Tuition reimbursement and a wide range of development opportunities
• Comprehensive benefits package which includes medical, dental and vision
• Competitive compensation and bonus opportunities
• Generous paid time off
• Life insurance and 401(k) savings with company match
• Full-service cafe, fitness center, and health clinic (in Greenwood, IN)

Endress+Hauser is an equal opportunity employer and does not discriminate on the basis of any protected classification including protected veteran and disability status.