Customer Service Representative

TEKsystems
$20.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Illinois, Schaumburg
Jul 18, 2025
What You'll Do As a key member of the Customer Support Team, you'll work closely with internal account managers and departments to ensure drivers and clients receive the support they need. Your responsibilities will include: * Managing a high volume of customer emails and case resolutions using Salesforce * Assisting with vehicle orders, billing updates, insurance card distribution, and driver data changes * Investigating and resolving unique customer issues (e.g., impounded vehicles, service questions) * Collaborating with internal departments via MS Teams to coordinate solutions * Making outbound follow-up calls to ensure customer satisfaction * Using multiple systems and databases to track, update, and resolve cases * Educating drivers on services and helping them navigate future needs What You Bring * 2+ years of office-based customer service experience * Strong written and verbal communication skills * Excellent grammar and email etiquette * Proficiency in Microsoft Office (Outlook, Word, Excel) * Strong typing skills (minimum 40 WPM - typing test required) * High attention to detail and a knack for research and problem-solving * Comfortable working across multiple monitors and systems * High school diploma or equivalent Bonus Points If You Have: * Experience using Salesforce or other CRM platforms * Familiarity with fleet services, logistics, or transportation Why You'll Love It Here You'll be part of a collaborative, supportive team where your contributions matter. This is a great opportunity to grow your skills, work with a variety of departments, and make a real impact in a fast-moving industry. Pay and Benefits The pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Schaumburg,IL. Application Deadline This position is anticipated to close on Jul 26, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.