Transportation Call Center Specialist

Staffmark is partnering with a respected and community-focused organization in search of a Transportation Call Center Specialist. If you're passionate about providing outstanding customer service and want to be part of a team that truly makes a difference, this could be the perfect opportunity for you!

Pay: $20.00/hour

Schedule: Monday - Friday, 8:00 AM - 4:30 PM (1st Shift)

What You'll Do:

• Support the Provider Services Manager and health team by sharing benefit information and ensuring policy compliance
• Deliver compassionate and respectful service to all callers
• Efficiently navigate internal systems to assist members with inquiries
• Accurately document all customer interactions
• Schedule transportation services for members with a focus on cost-efficiency and quality
• Handle Express Requests and resolve transportation-related concerns
• Follow HIPAA guidelines and the organization's Code of Conduct
• Help maintain a clean, safe, and professional office environment

What You Bring:

• Strong phone etiquette and interpersonal communication skills
• Proficiency in navigating computer systems and multitasking
• A customer-first mindset and attention to detail

Why You'll Love This Job:

We offer a comprehensive benefits package to support your health, financial goals, and work-life balance. Benefits include medical, dental, and vision insurance; life insurance; short-term disability coverage; and a 401(k) retirement plan. You'll also enjoy weekly pay every Friday, access to employee discount programs, and opportunities to earn referral bonuses.

Interested? Click "Apply Now" and a dedicated recruiter will be in touch to discuss this amazing opportunity.

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