Conference Services Manager

Barton Creek Resort & Spa

Barton Creek Resort & Spa's success is due to its dedicated, intelligent and self-motivated family of associates who work together to maintain the company's trademark high standards. If you would like to be a part of an environment where teamwork is emphasized and individual excellence is encouraged then this is the place for you.

Omni Barton Creek Resort and Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Barton Creek may be your perfect match.

Omni Hotels & Resorts is seeking a Conference Services Manager for the beautiful Barton Creek Resort & Spa!

If you love hospitality, creating amazing customer experiences, and the structure and benefits that come from working with a hotel company then you will love working with Omni!

Ranked among the best resorts in Texas: Top 5 Resorts in the Southwest Conde Nast Traveler and Top 5 Resorts in Texas Travel + Leisure World's Best Awards 2024

The Conference Services Manager will be responsible for planning, upselling, and delivering group programs with high service standards, operational efficiency, and optimal guest satisfaction

Proactively plan, detail, and execute group sales bookings.
• Maximize group revenue contributions through aggressive up-selling techniques.
• Exceed annual banquet revenue goals and contribution per group room night.
• Proactively encourage meeting planners to complete the online survey and assist with achieving the department's overall satisfaction scores.
• Coordinate meeting space, audio visual, culinary, beverage, outside rentals/vendors, and all event-related specifics through BEOs, room diagrams, and resumes. Upsell to maximize the revenues in each of these areas.
• Along with the Catering and Conference Services Department, create profitable menus.
• Conduct site inspections, conference calls, and pre- and post-event meetings when necessary.
• Serve as the main liaison between the resort and client; proactively ask questions and communicate information where necessary. Take accountability for the group's entire stay at the resort.
• On conclusion of all events, review final bill and overall event evaluation with planner to ensure guest satisfaction.
• Participate in Omni-sponsored programs (OST meetings, OSC cards, AES survey, Omni Circle initiatives, etc.).
• Create and maintain a strong working relationship with the banquet and F/B operations teams. Complete OSC cards when appropriate.
• Comply with attendance standards and be available to work on a regular basis. This position requires long hours, many evenings, weekends and occasional holidays. Schedule varies by business demand.
• Other duties as assigned by Director of Sales and Marketing and/or Director of Conference Services.

• College degree; hospitality degree and/or CMP preferred
• Working knowledge of a hotel or resort.
• 2-3 years previous experience in Conference Services role.
• Highly developed communication and organization skills.
• Ability to multi-task, work under pressure, and meet tight deadlines
• Familiarity or ability to quickly learn Delphi, Opera systems

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com