Business Operations Support Analyst

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This Position reports to:

We're hiring an Operations Systems Support Analyst to connect our technical environment with business operations through smart data analytics and process evaluation. This role supports decision-making for new or improved IS solutions, handles system data maintenance, and resolves hardware and network issues-all without writing a single line of code. If you're analytical, solutions-oriented, and thrive in operational support, we want to hear from you.

The work model for this role is Onsite in Phoenix, AZ

#LI-Onsite

Responsibilities:

• Provide technical support to end users by identifying and management resolution of system data maintenance and troubleshooting hardware and network related issues.
• Respond to incident tickets in a timely and efficient manner.
• Systems Level 1 ops support.
• Subject matter experts of operational systems including but not limited to MARC, Blue Yonder suite
• Identify, propose, advise process improvements and IS solutions/services,
• Sharing knowledge and guiding others on implementation and operation, using understanding of existing IS application technology and business requirements.
• Proactively support the installation, management, maintenance, and optimization of internal and cross functional processes.
• Execute all assign task in accordance with IS and operational processes according to the agreed RACIS specification.
• Ability to navigate across all processes within the distribution network.
• Provide Operations support by troubleshooting, data maintenance and submission of IT request.
• Partner with internal and external providers to support system optimization.
• Working closely with operations and coordination with network support to update and maintain systems hardware (defined as RF guns, tablets, printers).
• Validate Data Maintenance changes before moving to Production.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or related field
• Blue Yonder Suite (WMS, TMS, OMS, LMS) Experience or 2+ Years of DC Operational Experience
• Strong communication and interpersonal skills
• Ability to work independently and as a team

What's in it for you

We want you to bring your full self to work-your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.

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We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.