IT Telecom Analyst

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This family of positions provide enterprise level architecture, design and support of Telecommunications Services needed to support infrastructure and business applications. These services include but are not limited to Optical Networking, Dense Wavelength Division Multiplexing (DWDM), Optical Transport Network (OTN), Local Area Networks (LAN), Voice Over IP (VOIP), Land Mobile Radio, Microwave Packet Radio and a variety of other hardware and software solutions. Positions also integrate applications to enable usage, support, and monitoring of these various hardware technologies. Positions develop and maintain routine work procedures and define standard designs, installation, support and upgrade methodologies. Responsibilities may include evaluation, acquisition, design, installation, integration testing, upgrading components, operational support and performance monitoring.

Telecommunications roles which fall under this job family include: Implementation Coordinator, Project Coordinator, Data/Voice/Transport/Radio Design & Support, Operations Support, Carrier/Wireless Provisioning & Billing, Training & SharePoint Support, Process/Metrics & ITSM Tools Support.

• Work with engineering and support teams to ensure documentation is in place, alarming capabilities and monitoring is established to ensure network reliability.

• Enabled, asset system information is updated and change impact is properly documented and approved.

• Work with Engineering Teams on project costs, resource and scheduling efforts.

• Provides technical oversight to a variety of vendors performing telecom work. This work list included installation of the following

  • structured cabling, fiber splicing, communications tower work and general civil work performed at Telecom locations.

  • Provide some on-sight leadership and technical support for the construction teams that install the various telecommunications equipment.

• Performs related activities as directed. Manages personal self-development and maintains current knowledge of the industry to leverage more effective or emerging technologies.

• Understand and manage project financials, process all invoices and purchase orders in a timely manner.

• Associates degree

• In addition to required degree, two (2) years minimum of related work experience

• In lieu of Associates degree AND two (2) years minimum of related work experience listed above, High School/GED AND 5 years or more of related work experience

• Superior problem solving and analytical skills

• Expert working knowledge of the telecommunications systems & associated safety policies, practices, and work procedures

• Excellent interpersonal skills with ability and willingness to share information and transfer knowledge to others

• Effective verbal and written communication skills and ability to work with various disciplines

• Ability to work self-directed and be a team player

• Experience with service providers used by the Duke Telecommunications department

• Experience with Corporate Inventory System (EMAX)

• Experience with Problem Dispatch and Change Management System (Service Now)

• Experience with Corporate Documentation System (Fusion)

• Field Mobility Classification - Work will be performed in various field locations, as needed, after the onboarding period. However, field employees are required to live within a reasonable daily commute to their assigned work location.

Travel Requirements

Posting Expiration Date

All job postings expire at 12:01 AM on the posting expiration date.

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