Business Consultant: Mid-Level

At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you'll join us. We can't do it without you.

Jack Henry is seeking a seasoned Business Consultant with a deep background in professional training, public speaking, and instructional leadership to join its Financial Crimes Solutions department. This role is part of a dynamic Consulting Services team that delivers educational and consulting services to financial institutions using JH Financial Crimes Solutions.

The ideal candidate is a confident educator with a proven track record of designing and leading high-impact training sessions for large audiences-both virtually and in person. Responsibilities include delivering clear, engaging presentations, training clients on product adoption and regulatory frameworks, and fostering collaborative relationships with stakeholders across a wide range of financial institutions.

We're looking for someone who thrives in fast-paced environments, can adapt under pressure, and communicates with clarity and professionalism-especially in complex or high-stakes settings. Strong interpersonal skills, instructional capability, and expert-level conflict resolution are essential.

Up to 10% travel may be required to attend on-site meetings or trainings.

This position is to be worked remotely within the US or onsite at any of the following Jack Henry locations: Louisville, KY, Allen, TX, Springfield, Mo or Monett, MO.

What you'll be responsible for:

• Conducts product training with newly installed clients on system functionalities and capabilities while addressing all questions and concerns.
• During engagement, assists with implementation of changes to BSA/Fraud program at financial institutions.
• Shows exceptional attention to detail and a commitment to accuracy and precision in all tasks.
• Solves practical problems and deals with a variety of concrete variables in situations where only limited standardization exists.
• Supports customers by utilizing data analysis tools and identifying ways to improve key performance factors.
• Developing, updating, and maintaining customer-facing educational and support materials to ensure alignment with JH Financial Crimes Solutions release cycles, product enhancements, and compliance standards.
• May perform other job duties as assigned.

What you'll need to have:

• Minimum of 4 years of experience in professional training, teaching, or instructional leadership.
• Bachelor's degree.
• Demonstrated excellence in public speaking and facilitation, including leading large-scale training sessions or educational programs for diverse audiences.
• Exceptional interpersonal, communication, and client engagement skills, with a strong customer service orientation and the ability to build lasting relationships.
• Proven ability to absorb and deliver product-specific training that aligns with JH Financial Crimes Solutions methodologies and operational standards.

What would be nice for you to have:

• Demonstrated ability to conduct in-depth research and leverage data-driven insights to optimize Financial Crimes Solutions (FCS) system configurations.
• Experience drafting, reviewing, and updating procedural documentation in a timely and organized manner.
• Strong familiarity with legal, regulatory, and contractual frameworks relevant to financial systems and services.
• Commitment to continuous professional growth through education, industry publications, and thought leadership engagement.
• Analytical skills to assess and enhance processes aligned with the FFIEC. BSA/AML Examination Manual and established industry standards.
• Capability to articulate technical system functions and features in a clear, user-friendly manner for diverse audiences.
• Proficiency with Microsoft Office Suite and comfort navigating enterprise-level software tools.
• Ability to manage shifting priorities effectively, working both independently and collaboratively across projects and teams.
• High degree of self-motivation, adaptability, and multitasking skill in a dynamic, service-oriented environment.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this positing, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry's mission and can contribute to our company in a variety of ways.

Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company's strength and success depends on their well-being.

We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial well-being of our people is always met.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this positing, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry's mission and can contribute to our company in a variety of ways.