Renewal Manager 3

Job Description

The Renewal Manager 3 is responsible for owning and executing higher value renewal agreements in an assigned territory by leveraging a diversity of experience and negotiation skill. They will look to secure on time renewals that maximize retention uplifts length and growth while seeking the most favorable terms possible.

Responsibilities

• Manage all aspects of the renewal process for a defined set of customers of a mid to large size renewal to secure renewal via quote and proposal creation and price and contract negotiation.
• Perform contract product and account review in order to contact customers proactively and reactively. Collaborate with customer success and sales.
• Create proposals and communicate the value proposition of the renewal in terms of ROI. Communicate the value of the solutions and services to the customer.
• Negotiate and bring to successful closure renewals for assigned customers
• Forecast renewal pricing timing and risks. Communicate reporting to leadership team.
• Track and maintain accurate customer data and renewal notes in appropriate company systems
• Collaborate internally with customer success and support to provide customer assistance related to the renewal and discuss product benefits at a complex level.
• Collaborate with sales during renewal phase to align and maximize new revenue.
• Read comprehend and explain legal agreements to understand and provide feedback and input.
• May provide guidance to other team members

Minimum Qualifications

• Microsoft Windows and Office proficient
• Strong oral and written communications skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact
• Strong organizational multi-tasking and time management skills
• Strong collaboration skills applied successfully within team as well as with all levels of employees in other areas
• Strong interpersonal skills; able to maintain solid rapport with team members as well as maintain professionalism with those outside of department
• Strong leadership sound judgement and business acumen skills
• Self-motivated with the ability to manage projects to completion with minimal oversight
• Able to thrive in a fast paced deadline driven environment
• Strong attention to detail
• Demonstrated ability to influence motivate and mobilize team members and business partners
• Strong ability to establish rapport and gain the trust of others; effective at gaining consensus
• Ability to work independently and in a team environment
• Knowledge of Microsoft Operating systems and products
• Business and technology acumen
• Company software technology knowledge
• At least 5 years in customer facing role
• Must have at least 3 years experience working on negotiating commercial agreements preferably in software
• Bachelor's degree or equivalent experience
• Up to 25% travel time required

• Manage all aspects of the renewal process for a defined set of customers of a mid to large size renewal to secure renewal via quote and proposal creation and price and contract negotiation.
• Perform contract, product, and account review in order to contact customers proactively and reactively. Collaborate with customer success and sales.
• Create proposals and communicate the value proposition of the renewal in terms of ROI. Communicate the value of the solutions and services to the customer.
• Negotiate and bring to successful closure renewals for assigned customers
• Forecast renewal pricing, timing, and risks. Communicate reporting to leadership team.
• Track and maintain accurate customer data and renewal notes in appropriate company systems
• Collaborate internally with customer success and support to provide customer assistance related to the renewal and discuss product benefits at a complex level.
• Collaborate with sales during renewal phase to align and maximize new revenue.
• Read, comprehend, and explain legal agreements to understand and provide feedback and input.
• May provide guidance to other team members

• Microsoft Windows and Office proficient
• Strong oral and written communications skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact
• Strong organizational, multi-tasking, and time management skills
• Strong collaboration skills, applied successfully within team as well as with all levels of employees in other areas
• Strong interpersonal skills; able to maintain solid rapport with team members as well as maintain professionalism with those outside of department
• Strong leadership, sound judgement, and business acumen skills
• Self-motivated with the ability to manage projects to completion with minimal oversight
• Able to thrive in a fast paced, deadline driven environment
• Strong attention to detail
• Demonstrated ability to influence, motivate and mobilize team members and business partners
• Strong ability to establish rapport and gain the trust of others; effective at gaining consensus
• Ability to work independently and in a team environment
• Knowledge of Microsoft Operating systems and products
• Business and technology acumen
• Company software technology knowledge
• At least 5 years in customer facing role
• Must have at least 3 years experience working on negotiating commercial agreements, preferably in software
• Bachelor's degree or equivalent experience
• Up to 25% travel time required