Patient Care Coordinator

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Schedule: Monday to Friday, 8 AM- 5PM

Primary Responsibilities:

• Responsible for reviewing patient documentation turned in by field clinicians for accuracy
• Prepares all physician orders and plan of treatments for the community liaison to return to the physician's office for signature
• Assist community liaisons with preparing spreadsheets of outstanding physician orders/plans of care for medical directors on weekly basis
• Reviews and clears out print que daily
• Scans documentation into patient's electronic medical records (EMR) daily
• Faxes communication notes, missed visits, discharge summaries and transfer summaries to physicians daily
• Contacts field clinicians for corrections on paperwork submitted, as needed
• Maintains all physician orders, referral information, and service notes from all disciplines, lab reports, and other clinical documentation in an organized manner
• Assists with phone calls in office providing excellent customer service
• Communicates messages for Clinical Team Manager (CTM) regarding physician orders and patients' concerns
• Reviews outstanding documentation lists daily, works with CTMs on current lists for completion from field clinicians
• Assists with managing and ordering of the home health nursing supplies, maintaining supply room with adequate supplies and sufficient par levels
• Perform general clerical duties in support of patient services. These include, but are not limited to, answering phones, copying, faxing
• Responsible for checking email, HALO's, team messaging system and voicemail to respond to time-sensitive messages from customers, managers, and leadership
• Ensures that the contract therapy invoices are reviewed weekly for accuracy and processed/submitted to accounting department for payment
• Demonstrates personal responsibility regarding attendance and punctuality and adheres to the code of conduct policy set forth by UHG
• Performs additional duties as assigned by manager

Skills:

• Possess planning, organizing, conflict resolution, negotiating and interpersonal skills
• Independent problem identification/resolution and decision making skills
• Must be able to prioritize, plan, and handle multiple tasks, demands simultaneously
• Strong communication and inter-personal skills
• Excellent written, verbal and communication skills

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)
• 2+ years of experience working in a medical office
• Intermediate level of proficiency in PC software
• Typing speed is a minimum of 40 WPM

Preferred Qualifications:

• 1+ years of experience working in a medical and/or office environment
• ICD 9 and CPT coding experience
• Working knowledge of medical terminology
• Proven ability to mentor and train others

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.74 to $31.63 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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