Bilingual Claims Assistant

Argonaut Management Services, Inc
paid time off, 401(k)
United States, Texas, San Antonio
175 East Houston Street (Show on map)
Oct 13, 2025
Argo Group International Holdings, Inc.and American National, US based specialty P&C companies, (together known as BP&C, Inc.) are wholly owned subsidiaries of Brookfield Wealth Solutions, Ltd. ("BWS"), a New York and Toronto-listed public company. BWS is a leading wealth solutions provider, focused on securing the financial futures of individuals and institutions through a range of wealth protection and retirement services, and tailored capital solutions. Job Description JOB DESCRIPTION We're seeking a detail-oriented Bilingual Claims Assistant (English/Spanish) to provide administrative and customer service support to our nationwide team of Claims Adjusters. This role helps ensure timely and accurate processing of claims, while delivering exceptional service to our brokers, claimants, and insureds. This position is fully onsite (5 days per week) at our San Antonio, TX office, located in the heart of the city near the River Walk. KEY RESPONSIBILITIES Play a vital role in supporting our Claims Adjusters by managing key administrative tasks such as check processing, cash receipts, completion of complex state forms, and accurate data entry. Ensure the integrity of our claims process by maintaining precise and up-to-date claim and policy information across multiple systems. Serve as a primary point of contact for customers, handling incoming calls and correspondence with professionalism, and efficiency. Safeguard financial accuracy by reviewing and documenting claim payments, reconciling outstanding checks, and addressing discrepancies promptly. Contribute to the team's overall success by adhering to internal procedures, meeting critical deadlines, and supporting smooth, compliant operations. QUALIFICATIONS Bilingual (English & Spanish): Fluent in reading, writing, and speaking both languages; able to communicate clearly and professionally with diverse range of customers. EDUCATION and EXPERIENCE High school diploma (or equivalent) with 3+ years of relevant experience, or Vocational/technical education with 1+ year of relevant experience. Bachelor's degree preferred but not required. Technically proficient, with strong skills in MS Office Suite and the ability to quickly learn new systems. Highly accurate and detail-oriented, with a typing speed of 50+ words per minute. Strong communicator with excellent verbal, written, and customer service skills. Organized and adaptable, able to prioritize effectively, manage multiple tasks, and meet deadlines in a fast-paced environment. Collaborative and proactive team player, demonstrating accountability and a commitment to problem-solving and continuous improvement. WHAT WE OFFEFR Competitive hourly rate (may vary by location and experience). Annual performance bonus and comprehensive benefits package. Collaborative, inclusive culture where innovation and professional growth are encouraged. About Claims at Argo Group At Argo Group, our Claims team isn't a back-office function it's central to our success. We empower our professionals to use independent judgment, think creatively, and deliver meaningful outcomes for our clients. Collaboration, innovation, and respect define how we work every day. *PLEASE NOTE:* Applicants must be legally authorized to work in the United States. At this time, we are not able to sponsor or assume sponsorship of employment visas. If you have a disability under the Americans with Disabilities Act or similar state or local law and you wish to discuss potential reasonable accommodations related to applying for employment with us, please contact our Benefits Department at 210-321-8400. Notice to Recruitment Agencies: Resumes submitted for this or any other position without prior authorization from Human Resources will be considered unsolicited. BWS and / or its affiliates will not be responsible for any fees associated with unsolicited submissions. We are an Equal Opportunity Employer. We do not discriminate on the basis of age, ancestry, color, gender, gender expression, gender identity, genetic information, marital status, national origin or citizenship (including language use restrictions), denial of family and medical care leave, disability (mental and physical) , including HIV and AIDS, medical condition (including cancer and genetic characteristics), race, religious creed (including religious dress and grooming practices), sex (including pregnancy, child birth, breastfeeding, and medical conditions related to pregnancy, child birth or breastfeeding), sexual orientation, military or veteran status, or other status protected by laws or regulations in the locations where we operate. We do not tolerate discrimination or harassment based on any of these characteristics. The collection of your personal information is subject to ourHR Privacy Notice Benefits and Compensation We offer a competitive compensation package, performance-based incentives, and a comprehensive benefits program-including health, dental, vision, 401(k) with company match, paid time off, and professional development opportunities.