CUSTOMER SVCS COORD

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PositionSummary:
Reporting to the Customer Service Manager and/or Supervisor; the Customer Service Coordinator will be responsible for responding to customers billing requests and inquiries; researching and providing resolution of customer service related issues.
Critical to this position is the ability to understand and navigate healthcare technology databases in order to make appropriate decisions regarding claims, patient records, and provide data, and/or financial determinations. The Customer Service Coordinator must possess the ability to analyze customer accounts accordingly and provide an accurate explanation of account balances billed to patient. Position requires the ability to evaluate and secure appropriate financial resources to maximize reimbursemen to Health System. The Customer Service Coordinator must have knowledge of billing and collection guidelines related to all third party regulations as well as Johns Hopkins Medicine Managed Care contracts. This position requires patient, family, employer, and insurance contact; therefore, excellent telephone and customer service skills required. The Customer Service Coordinator works as team member and positively accepts change throughout the Health System while establishing relationships at all facilities and be familiar with each institution's computer environment and payer contracts as needed.

Requirements

Education: High School Diploma or equivalent.

Work Experience: 1-2 years experiece in a call center or health care experience.

Skills:

• Excellent customer service attitude
• Clear and articulate communication
• Friendly demeanor
• Requires adequate math skills
• Requires knowledge of the Maryland reimbursement and regulatory environment so as to ensure compliance with State regulations regarding patient and insurance billing issues.
• Some knowledge of medical terminology, in addition to ICD-9 and CPT codes
• Knowledge of accounting principles that direcly impact the accounts receivables, including debt and credit transactions; charge transfers; contractual allowances and adjustments.
• Requires knowledge of specific payers or customer service processes for accounting resolution and/or completes consistent high volument customer service calls.
• Requires working knowledge of insurance regulations, managed care practices, regulatory agencies and alternative funding sources.
• Requires knowledge of billing, collections, and telecommunication software.

Salary Range: Minimum 18.59/hour - Maximum 30.69/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility.

In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

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Diversity and Inclusion are Johns Hopkins Medicine Core Values. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.