New

Remote Customer Service Associate

Schindler Elevator Corporation
parental leave, sick time, tuition reimbursement, 401(k)
United States, Ohio, Holland
Jul 29, 2025
Location: Holland,OH,United States Job ID:83111 We Elevate... Quality of urban life Our elevators, escalators, and moving walks safely transport more than twobillion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you'll discover meaningful work that enhancesquality of life for communities, and contribute to making places more accessible,inclusive, and sustainable for all. By joining us, you don't justbecome part of our success story; you help shape the future and continue ourrich legacy that started back in 1874. Join us as a Remote Customer Service Associate Your main responsibilities Provide courteous, friendly, helpful, and efficient service to external and internal customers on a regular and consistent basis in accordance with service-level agreements (SLAs) Receive customer telephone requests for elevator and/or escalator service Gather complete and accurate customer, building and equipment information Enter customer data and all relative information utilizing SAP dispatching application Schedule and/or page Schindler elevator/escalator technicians Receive field technician's responses to pages; communicate details of customers' request for service; obtain estimated time of arrival (ETA) at site information Call customers requesting service: convey field technicians' ETA at designated site for servicing Fully participate, cooperate, and support a team effort in processing external and internal customers' calls for service Work with Manager-Call Center and Supervisor-Call Center to support Call Center improvement initiatives and on items related to key performance indicators (KPIs) and SLAs What you bring Six (6) months or more, of customer service responsibilities in a Call Center environment and/or face-to-face customer service responsibilities A general knowledge and application of data entry, general typing or PC activities A consistent ability to practice proper telephone etiquette when dealing with all types of customers What's in it for you? Fully vested 401k match, up to 7% of total eligible compensation. Competitive Medical, Dental and Vision Plans - Effective from first day of hire. 3 weeks' vacation which increases with tenure, 7 sick days, 3 floating holidays and8 Company Observed Holidays. Tuition Reimbursement - Eligible after 6 months of service. Parental Leave - 100% base pay for 6 consecutive weeks within first year of achild's birth or adoption. A wide range of development opportunities to boost your professional and leadership growth. We Elevate... Your Career Become part of our team, help us enhance quality of life and drive innovationwhile raising the bar for safety and sustainability. We value your diverse skills andperspectives as together we shape the sustainable cities of today and tomorrow. Don't meet every single requirement? If you're excited about this role but your experience doesn't align perfectly with the qualifications listed in the job description, we encourage you to apply anyway! You may just be the right candidate for this or other roles! Are you ready to embark on a new journey? Join #TeamSchindler! Our Core Values: Safety: Uphold the highest safety standards for all. Integrity and Trust: Foster honest, ethical relationships. Create Value for the Customer: Deliver innovative, reliable solutions. Quality: Ensure excellence in every product and service. Commitment to People Development: Nurture our people, they are the heart of our success. Discover more on our career website. At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status. Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency.