New

Research Architect, Research & Insights

salesforce.com, inc.
parental leave, 401(k)
United States, Washington, Seattle
Jul 30, 2025
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category User Experience Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Research Architect - Unified Platforms Office hybrid in San Francisco, or Seattle, The Unified Platforms Research & Insights team focuses on products and experiences that enable our customers to have seamless, streamlined, and scalable platforms that power their businesses. We support product strategy, user experience, and customer success across core infrastructure and services, data, integration, AI, and analytics to redefine the future of enterprise software and evolve the way we work. We are seeking a Research Architect who focuses on developing scaled insights across the Unified Platforms team and reports directly into the VP. The ideal candidate will have experience in leading cross-functional strategies for capturing, analyzing, and synthesizing qualitative and quantitative data at scale to drive and influence product and business decisions. They will have implemented programs across large enterprises that triangulates different data sources, ensures data quality, and builds manual or automated tooling for "self-service" access to large bodies of structured and unstructured data. Examples include Voice of Customer work, feature scoring programs, establishing success metrics using telemetry data, etc. Sound like you? Then you're someone we want to work with. Join our amazing team and you'll get to work with some of the best and brightest. You'll find startup-like scrum teams, consumer-style innovation, and the opportunity to deliver great experiences to millions of end-users. And, by the way, you'll work for a company that has been named - 10 years running - in Fortune 100 Top Places to work. Your Impact Scope and drive full research initiatives, including planning, developing, and executing studies, managing stakeholders, triangulating data, and translating insights into actions Proactively partner with senior management across cross-functional teams, including product, design, engineering, and customer success to identify and advocate for product strategy rooted in data and customer insights Conduct strategic, generative, and evaluative research using the appropriate mix of research methods, from large-scale survey design to in-depth interviews Synthesize research findings into actionable insights by creating narratives to frame problems and highlight the business value of recommended solutions Work on fast-paced and oftentimes ambiguous projects and programs, requiring attention to detail and working within constrained timelines, by staying true to scope and focusing on end goals and outcomes Contribute back to the broader Research & Insights organization through mentorship, cultivating and teaching craft and methodology, and facilitating deep collaboration across individuals and teams Minimum Requirements 15+ years conducting research in product research, user research, market research, or other technology contexts Advanced understanding of research methods (qualitative and quantitative) and best practices, and familiarity with a broad range of user research tools Advanced understanding in survey methodologies and tools (i.e. MaxDiff, Conjoints, segmentation, advanced analytics, SPSS, R) Proven track record influencing product direction and strategy with actionable insights Ability to plan, design, execute and communicate both strategic and tactical research engagements Ability to structure and lead internal and external workshops and analyze the outcomes to provide insight for stakeholders Experience working in cross-functional teams (e.g. customer success, solution architects, design, product management, engineering, marketing) Excellent project management, communication, storytelling, and presentation skills University degree in a research- or business-focused discipline or in a field emphasizing human behavior (e.g., Psychology, Anthropology, HCI, Business, Research Methodology, Experimental Design, Design Research) Unleash Your Potential When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. For Washington-based roles, the base salary hiring range for this position is $230,700 to $351,800. For California-based roles, the base salary hiring range for this position is $251,900 to $384,100.