Sr. Associate I, Field Technical Service Engineering - Surgical

We foster an expansive culture and are looking for diverse, talented people to join Alcon! As a Field Service Engineer is primarily responsible for ensuring Alcon equipment at customer sites and demo equipment function effectively. You will troubleshoot, diagnose, and repair equipment, perform preventative maintenance, and manage installations and upgrades in a field-based role based in our Mid-Atlantic Territory. This role requires advanced technical knowledge, analytical skills, and self-direction to drive project performance and innovation

Primary Responsibilities:
* Handle complex technical tasks to ensure Alcon equipment functions effectively as per specifications
* Troubleshoot, diagnose, and repair Alcon surgical equipment within an assigned service territory, including preventative maintenance, installations, and upgrades per company guidelines
* Identify and correct complex problems associated with start-up
* Research, evaluate, and recommend new products or equipment upgrades that meet customer needs
* Develop ongoing relationships with customers to secure future business, including Annual Maintenance Contract/Comprehensive Annual Maintenance Contract sales and renewals
* Instruct clients on the proper usage and operation of equipment
* Document and maintain clients' service logs and prepare reports for product failure analysis and serviceability issues
* Escalate issues to relevant engineering teams
* Manage your daily schedule while maintaining proper and timely communications with customers, dispatch, managers, regional, and cross-functional teams
* Adhere to Good Practice (GxP) regulations by strictly following Standard Operating Procedures (SOPs) and maintaining accurate and complete documentation, ensuring rigorous quality control
* Complete all required training and meet individual job requirements to contribute to the overall compliance of the organization
* Commit to continuous improvement and compliance with regulatory requirements

Key Requirements/Minimum Qualifications:

• Bachelor's Degree or Equivalent years of directly related experience (or high school +10 yrs; Assoc.+6 yrs; M.S.)
• The ability to fluently read, write, understand and communicate in English
• 2 Years of Relevant Experience

Preferred Qualifications:

• Resolve problems, think analytically and communicate professionally in high pressure, time-sensitive customer environments.
• Experience working with advance medical devices and with medical devices that use lasers.
• Accustomed to working with hospital operating room and surgery center protocols.
• Working knowledge of ServiceMax / CRM tools.
• Ability to lift 50 pounds - i.e., tools, replacement parts, etc.

• Travel Requirements: approximately 30% overnights
• Relocation assistance: No
• Sponsorship Available: No
• Territory: Mid-Atlantic

How to Thrive at Alcon:

• Imagine your career like never before with focused growth and development opportunities
• Join Alcon's mission to provide outstanding, innovative products and solutions to improve sight, improve lives, and grow your career!
• Alcon provides robust benefits package including health, life, retirement, flexible time off for exempt associates, and much more!

See your impact at alcon.com/careers

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If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.

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ALCON IS AN EQUAL OPPORTUNITY EMPLOYER AND PARTICIPATES IN E-VERIFY

Alcon takes pride in maintaining an inclusive environment that values different perspectives and our policies are non-discriminatory in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to alcon.recruitment@alcon.comand let us know the nature of your request and your contact information.