Client Services Liaison - Research Industry

Summary:

The role of the Client Services Liaison is to provide professional client relationships and support for all of TLRA's clients, both internal and external to the CHRISTUS Health System. This includes quality customer service, documentation, client reporting, communication, correspondence, and requests for information. This position communicates with clients at all levels, including Directors, CFOs, and Patient Accounting Managers. The ability to communicate effectively with all types of people at all levels is critical. This position is expected to have a solid knowledge of all of TLRA's business lines and services, internal operational procedures for all areas, collection systems functionality, client profiles, and client service level agreements and expectations.

Responsibilities:

• Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
• Acts as the Client Liaison for all of TLRA's clients and business services to respond to inquiries, handle requests for information, and resolve issues, or problems.
• Handles all inbound client calls promptly and professionally.
• Maintains a system to track the status of open issues and service requests and provides status reports on a routine basis.
• Communicate to Management and/or appropriate Collection unit, client requests, changes, issues, or problems in a timely manner.
• Handles patient account recalls received from the client.
• Includes logging of information, documentation in the collection system, and timely notification of potential problems or issues related to account recalls to appropriate personnel.
• Provides effective and timely communication and education to both clients and associates which are related to TLRA business services and service level expectations.
• Provides documentation specific to TLRA's collection services.
• Includes letters, action codes, status codes, result codes, agency codes, and desk assignment parameters.
• Assists with the implementation and tracking of process improvement initiatives.
• Distributes performance reports, client statements, acknowledgment and cancellation reports, inventories, and requested custom reports to clients in a timely manner.
• Documents and communicates new client setup and business services and maintains updated client profile information.

Job Requirements:

Education/Skills

• High School Diploma or equivalent years of experience required.

Experience

• 1 - 3 years of experience preferred

Licenses, Registrations, or Certifications

• None required.

Work Schedule:

8AM - 5PM Monday-Friday

Work Type:

Part Time