Service Order Technician

OUC - The Reliable One, is presently seeking a Service Order Technician to join our Electric & Water Delivery division. At OUC, we don't just work - we're building a bright future of innovation and transformation for future generations.

We are looking for a proactive, detail-oriented professional with strong dependability, safety awareness, and teamwork skills to join our dynamic team as a Field Technician. In this role, you will execute field assignments from customer and internal requests, involving secure handling of electric and water meters, as well as service activation, deactivation, and installation/removal with OUC's service territory. If you're ready to bring your technical expertise to a team that values positive attitude, teamwork and exceptional communication skills, we encourage you to apply.

OUC is an industry leader and the second largest municipal utility in Florida committed to innovation, sustainability, and reliable services and solutions.

Join a team of visionary Change Agents, Strategists, and Community Ambassadors who understand the vital role of diverse experiences in powering creativity and industry transformation. At OUC, each position contributes to the success and achievement of our goals. Click here to learn more about what we do.

The ideal candidate will have:

• High School Diploma/GED
• One (1) year minimum of hands-on utility experience (ie meter reading, electric/water distribution maintenance and/or installation, telecommunications, cable installation, etc) is required; previous experience in a field technician role or related field is preferred.
• Valid Florida Driver's License
• Dependability and reliability are crucial, with flexibility to work a rotating shift schedule and tp adapt to ever changing work schedules to meet operational needs

OUC offers a very competitive compensation and benefits package. Our Total Rewards package includes, to cite a few:

• Competitive compensation
• Low-cost medical, dental, and vision benefits and paid life insurance premiums with no probationary period.
• OUC's Hybrid Retirement Program includes a fully-funded cash balance account, defined contribution with employer matching along with a health reimbursement account
• Generous paid vacation, holidays, and sick time
• Paid parental leave
• Educational Assistance Program, to include tuition reimbursement, paid memberships in professional associations, paid conference and training opportunities
• Wellness incentives and free access to all on-site OUC fitness facilities
• Access to family-oriented recreational areas
• Paid Conference and Training Opportunities
• Free downtown parking

Click here to view our Benefits Summary.

Salary Range: Starting at $29.14 per hour (Estimated $60,611.20 annually) with a structured step progression system and performance-based pay increases every 6 months up to $38.51 per hour (Estimated $80,100.80 annually).

Location: 3800 Gardenia Ave, Orlando, FL 32839

Please see below a complete Job description for this position.

Job Purpose:

Under limited supervision, complete field assignments from customer and internal collection requests. Activate and deactivate electric and water services, as well as the installation of meters. Frequently interact with external customers; this includes situations involving disconnect for non-payment.

Primary Functions:

• Safely and effectively handle electric meters and water meters throughout OUC's service territory.
• Activate/ deactivate, inspect, seal, read, install/ remove and unlock/ re-lock electric and watermeters within OUC's service territory.
• Use basic hand tools to complete tasks and test connections/ voltage on single and poly-phaseservices.
• Utilize various applications to complete job functions; this includes CIS, Elster EA_MS, RouteManager (EA Mobile), and MobLite.
• Maintain security and control of company vehicle and standard equipment needed to complete the job; this includes meters, seals, tools, laptops, radios, etc.
• Identify and report meter theft/ tampering conditions in accordance with departmental policies.
• Interact with customers and manage any issues associated with installations, disconnections or other service concerns.
• Assist Supervisor or Lead with back-office functions, including distribution of assignments.
• Perform other duties as directed by supervisor.

Technical Requirements:

• Familiarity with, but not limited to, the following:
• Knowledge of: mathematics to include graphic arithmetic, principles of mechanical concepts, reading comprehension
• Intermediate knowledge of OUC service territory.
• Comprehensive knowledge in all, but not limited to, the following:
• CIS
• Elster EA_MS
• Route Manager (EA Mobile)
• Moblite
• Maintenance of various Section forms, flow charts, diagrams, etc.
• Must be able to promptly respond to customer reconnect or emergency orders in accordance with established SLA's for 24/7 operations.
• Ability to effectively communicate with customers, and OUC personnel (Supervisors, co-workers, etc.).
• Ability to safely and legally drive a company vehicle.
• Ability to safely and effectively use various hand tools and testing equipment necessary in completing job duties.
• Must be able to use standard office equipment (telephone, fax, copier, etc.) in the performance of job duties.
• Ability to accurately read electric and water meters.
• Ability to efficiently route work assignments and locate meters.
• Ability to operate in a calm manner under stressful conditions.
• Ability to resolve conflicts or escalate to supervisors as needed.
• Basic computer skills

Education/ Certification/ Years of Experience Requirements:

• High school diploma or GED;
• One (1) year of hands-on utility field operations experience such as meter reading, Electric/ Water Distribution maintenance and/or installation, or similar work experience.
• Valid Florida driver's license.

Working Conditions:

This job involves frequent exposure to extreme weather conditions. This job may involve working conditions such as confined areas, heights, insects, and fumes. This job requires very frequent driving of an assigned company vehicle. This job involves working after hours, call-out, late shifts, weekends, and holidays on a regular basis.

Physical Requirements:

This job requires constant typing/ writing, reading, and detailed inspection and works primarily in the field (outdoors). It also requires frequent standing, walking, sitting, and lifting up to twenty (20) pounds. This job may require frequent bending, pushing, and pulling. This job requires occasional crawling, climbing, and reaching over head. This job may require occasional lifting up to forty (40) pounds and rare lifting up to fifty (50) plus pounds.

OUC-The Reliable One is an Equal Opportunity Employer who is committed through responsible management policies to recruit, hire, promote, train, transfer, compensate, and administer all other personnel actions without regard to race, color, ethnicity, national origin, age, religion, disability, marital status, sex, sexual orientation, gender identity or expression, genetic information and any other factor prohibited under applicable federal, state, and local civil rights laws, rules, and regulations.

EOE M/F/Vets/Disabled