Monitoring and Incident Response - Washington, DC - Public Trust Technology Systems

Monitoring and Incident Response needed for a contract opportunity with SOC's client in Washington, DC.

*Must Have Active Public Trust

Job Description:

The selected individual will be a member of the Monitoring and Incident Response Team primarily responsible for monitoring our customer's network and infrastructure and managing communication during incidents. MIRT team members work a 24/7 shift schedule and are the primary point of escalation for any significant service outages or degradations; working closely with government management to coordinate troubleshooting and stakeholder communications.

You would be a part of a team supporting a 24/7/365 operation. Candidates may be asked to support weekend and overnight shifts on a part-time basis to supplement the existing team.

Please only apply if this schedule works for you, as there is no flexibility on this.

Day to day tasks include:

• Handle Tier 1/2 Service Desk escalations through tickets, phone, or Teams.
  
• Follow up on outstanding requests and ensure timely resolution.
  
• Support 24/7/365 network and service monitoring activities.
  
• Work collaboratively with the Network Manager, Network Engineers, 3rd party Network Service Providers, Service Desk, and JMD customer components to provide incident management, and escalate identified issues as appropriate.
  
• Coordinate and monitor conference bridges for troubleshooting, implementation, and/or maintenance activities; and provide summary and after action reports following close-out.
  
• Close out tickets once issues are resolved and all necessary actions are completed.
  
• Perform network monitoring, first-level troubleshooting, reporting, incident management, and escalation as required.
  
• Develop, maintain, and implement SOPs and other documentation.
  
• Support Network devices.
  
• Other duties may be added and/or assigned as needed.
  

• High School Diploma or equivalent
  
• 4+ years of applicable work experience
  
• Ability to obtain and maintain a public trust security clearance
  
• U.S. Citizen
  
• Experience supporting Windows 7, Windows 10, and MS Office 2013
  
• Experience using SNOW (ServiceNow), Remedy or a similar ticketing system
  
• Strong analytical and follow through skills
  
• Strong verbal and written communications skills
  
• Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments
  
• Ability to work well independently on defined tasks
  
• Ability to work well as part of a team
  

• Previous Service Desk Experience
  
• Ability to run reports
  
• Active Public Trust of DOJ clearance
  

Employment Pre-requisites

The following requirements must be met to be eligible for this position: successful completion of a background investigation, and drug urinalysis.

SOC, a Day & Zimmermann company, is an Equal Opportunity Employer, EOE AA M/F/Vet/Disability.

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