Regional Manager, Employment Services

Provide leadership and management of the employment team made up of employment specialists at the Metropolitan Goodwill Career Center. including responsibility for the success of the employment outcomes of all Career Services funded programs and services, the strategic plan, and the mission of Goodwill of North Georgia.

• Provide oversight through training, coaching, and support of the job development, outreach, recruitment, job placement, and retention efforts of the members of the employment teams across program and divisions, including employment specialists.
• Provide leadership and support to ensure the success of Employment Services financial, mission, training, and marketing goals.
• Build/Develop relationships with employers by presenting to and being actively involved in chambers of commerce, business associations, and local economic development offices or committees to attract employers/businesses to partner with Goodwill of North GA's Career Services for placement of jobseekers and program participants.
• Support employment team with regular reporting of labor market trends, current job openings and employment growth industries.

• Oversee site facility to include maintenance and technology support needs as well as aide for CS staff, job seekers and program participants as appropriate.

• Develop and monitor budgets for locations to meet financial goals.
• Ensure that highest quality services are delivered with a focus on the mission of Goodwill of North Georgia.
• Develop and implement an Operating Plan that will meet or exceed program goals as they relate to the overall Strategic Plan, Department Goals and Division Goals.
• Recruit, hire, and supervise qualified personnel, following all human resources policies, to successfully accomplish the mission and meet objectives set out in the Operating Plan.
• Contribute to the strategic planning of the program and Career Services.
• Coordinate resources, including personnel, transportation, supplies, and support services to achieve goals.
• Prepare and submit reports in a timely manner.
• Ensure compliance of standards of operation in accordance with departmental and organizational regulations, including policies and procedures, human resources policies/ procedures and safe/security regulations.
• Prepare annual professional development plans (PDP) for self and all staff, addressing work-related skills and professional development.
• Ensure timely and accurate performance evaluations for all staff, employing the approved agency process.
• Contribute to the continuous improvement of program by identifying opportunities and problem areas and implementing positive solutions.
• Participate in cross division and cross department teams.
• Comply with Agency, Career Services, Commission on Accreditation of Rehabilitation Facilities (CARF), federal and grant regulations, policies, standard operating procedures (SOPs) and the Agency's safety and security policies and procedures.
• Develop and implement an annual marketing plan, addressing internal as well as external customers.
• Submit annual and quarterly reports on progress toward goals.
• Maintain and communicate an effective operational monthly calendar to identify job fairs/hiring events, and other special events.
• Interact with customers and their designated representatives to resolve contractual and other work-related issues.
• Develop and conduct customer satisfaction surveys and report on results to management implementing process and program improvements with the members of the team.
• Ensure and maintain accurate and orderly documentation of program documentation (Placement Forms) required for files and electronic records.
• Maintain working relationships with local hiring authorities to set up job fairs and networking opportunities in the community.

• Bachelor's degree

OR High School Diploma/GED and 4 years of demonstrated skills through previous work experience in community and business engagement, supervision, and management, as well as career guidance and workforce development.

Job Requirements and Qualifications:

• Bachelor's degree

OR High School Diploma/GED and 4 years of demonstrated skills through previous work experience in community and business engagement, supervision, and management, as well as career guidance and workforce development.

• Three (3) years supervision experience or in a lead role required.
• Strong management, analytical, writing and communication skills.
• Must be computer literate and proficient in Microsoft Office Suite.
• Ability to provide positive leadership in a flexible geographic environment where self-direction, prioritizing and organizational skills will be crucial to success.
• Ability to be flexible in hours and work locations (across greater service area) to accommodate the needs of the Program and Goodwill.
• Strong ability to exercise sound judgment and maintain positive working relationships with a wide variety of organizations and individuals.
• Must have access to reliable transportation and a clean motor vehicle report (MVR).

Working Environment Conditions/Requirements:

The ability to push, pull and lift 20lbs. with or without accommodations.

* Must be able to safely operate a vehicle and have a valid driver's license.

* Must be able to meet all physical requirements to perform all duties relating to Career Services including driving, material handling, transporting, and carrying documents, handbooks and various supplies.