NCServes Care Coordinator (Remote NC; Mon-Fri)

LOCATION: Remote - home based, virtual position. The person in this position must reside in North Carolina or within 40 miles of the NC border.

Work Schedule: Monday - Friday from 5:00pm - 1:30am. This is a 40 hour per week position.

GENERAL STATEMENT OF JOB

This position provides afterhours, weekend and holiday coverage for the NCServes Coordination Center. This position will be an extension of the Vaya Health call center. The Care Coordinator promotes the Whole Person Care model utilizing a coordinated approach to service delivery in order to support the health and wellbeing of veterans, service members and their families through accurate, timely, and successful linkages to resources across the state of North Carolina.

ESSENTIAL JOB FUNCTIONS

• Conducts biopsychosocial assessments by phone with clients to identify needs in key areas (e.g., housing, employment, financial assistance, benefits, social connection, etc.).
• Makes referrals to Network providers to address identified needs based on understanding of eligibility criteria, capacity, location, and client preference.
• Maintains a working knowledge of Network providers' menu of services, eligibility criteria, intake process and preferences.
• Develops positive working relationships with array of Network providers and attends monthly community meetings.
• Documents all activity in accordance with grant program guidelines and in compliance with internal policies and procedures.
• Elicits feedback from clients and providers to ensure successful engagement.
• Coordinates across other programs and ministries within ABCCM.
• Participates in all appropriate staff, supervision, and training meetings.
• Assumes other duties as assigned by Leadership.
• The Care Coordinator reports to the Clinical Direct of MRS.
• The position interacts with VSC staff, veteran participants and family members, community providers, volunteers and interns.

KNOWLEDGE, SKILLS, & ABILITIES

• Minimum of 2 years working with at-risk populations, experience with Veterans preferred.
• Existing knowledge of the area resources available to veterans preferred.
• Excellent communication skills, both verbal and written.
• Proficiency in web-based platforms as well as MS Office Suite.
• Self-directed, highly motivated and focused with a strong commitment to the mission of ABCCM to serve the veteran community and the mission of Vaya Health.

EDUCATION & EXPERIENCE REQUIREMENTS

High School Diploma/GED required. Associate degree or higher preferred. Must have a minimum of 2 years of experience working with at-risk populations. Experience with Veterans preferred.

MENTAL/PHYSICAL REQUIREMENTS

• Must have verbal ability.
• Must be able to comprehend instructions.
• Must be able to comprehend/interpret charts, diagrams.
• Possess inductive and deductive reasoning.

RESIDENCY REQUIREMENT: The person in this position is required to reside in North Carolina or within 40 miles of the North Carolina border.

SALARY: Depending on qualifications & experience of candidate. This position is non-exempt and is eligible for overtime compensation.

DEADLINE FOR APPLICATION: Open Until Filled

APPLY: Vaya Health accepts online applications in our Career Center, please visit https://www.vayahealth.com/about/careers/.

Vaya Health is an equal opportunity employer.