Field Service Technician

Your role and responsibilities:

In this role, you will have the opportunity to execute service work as per work instructions and in accordance with ABB quality and safety guidelines. Each day, you will deliver quality customer service planning and execute service work as per customer order and expectation. You will also showcase your expertise by ensuring customer retention by effectively communicating service work timeline and expectations.

The work model for the role is: Hybrid, but based out of Houston, TX. #LI-Hybrid

The role reports to the US Analytics Field Service Manager. As a Field Service Technician, you will operate, coordinate, and collaborate within the field service team to meet assigned objectives. Working within defined parameters to make decisions, apply concepts to issues of moderate complexity, and resolve issues through immediate action or short-term planning. Responsibilities include but are not limited to performing commissioning/start-up services, troubleshooting/repair services, and preventative maintenance on measurement and analytical equipment.

You will be mainly accountable for:

• Provide knowledge of and conduct work activities in compliance with the ABB HSE (Health, Safety and Environment), ABB Way, and Safety Manual & Safety policy always.
• Maintain knowledge of applicable product line warranties and accomplish effective warranty administration and conduct work activities in compliance with all safety policies.
• Develop and further expand technical knowledge and expertise, currently recognized industry standards for engineering ability
• Be responsible for hands-on execution of projects including startup, commissioning, troubleshooting, preventive and unplanned maintenance of Measurement and Analytics products including but not limited to Gas Chromatograph Analyzers (GC), Continuous Gas Analyzers (CGAs), Laser Analyzers, Analyzer Network products, Reid Vapor Pressure Analyzers, FT-IR, and FT-NIR Analyzers.
• Perform administrative functions such as writing technical reports, ordering materials, securing quotations, preparing job status reports, completing reports for customers, time sheets, and expense reports on a timely and thorough basis.
• Exercise good judgment in controlling costs and expenditures of company funds. Protect the company's capital investments by properly safeguarding and maintaining that equipment for which they are responsible.
• Strive to achieve the highest level of customer satisfaction in all transactions and relationships.

The Measurement & Analytics Division is among the world's leading manufacturers and suppliers of smart instrumentation and analyzers, working at the heart of industrial digital transformation. The Measurement & Analytics Division's portfolio consists of analyzers measuring compositions of gases and liquids; instrumentation measuring process variables such as temperature, pressure, flow, and level; force measurement solutions measuring parameters such as flatness, thickness, and tension; and advanced digital solutions for device management, device health check and predictive maintenance. The Measurement & Analytics Division serves key industries such as oil and gas, chemical, water and wastewater, power, hydrogen, batteries, as well as the marine industry. The Division enables the optimization of industrial processes by providing and analyzing data collected from sensing and smart measurement devices. Parameters such as emission levels and production inputs are measured by providing 'before' and 'after' values, enabling efficient operations and environmental sustainability through measurement.

• Bachelor's Degree in Electrical Engineering (OR a High School Diploma with a minimum of 5 years of engineering / field experience)
• Minimum of 5 years of field service experience
• Strong technical background with technical skills in startup, commissioning, troubleshooting, preventive, and unplanned maintenance of products including but not limited to flow, pressure, temperature, level meters and continuous water analyzers
• Ability to build strong customer relationships, to work effectively with minimum supervision, demonstrated strong interpersonal skills, and be customer service oriented
• Strong Computer skills to include Outlook, Excel, and Word
• Candidates must already have work authorization that would permit them to work for ABB in the US.
• Ability and willingness to travel approximately 75% as required. Ability and willingness to possess and maintain a valid passport and driver's license.

We want you to bring your full self to work-your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.

ABB Benefit Summary for eligible US employees

[excludes ABB E-mobility, Athens union, Puerto Rico]

Go to myBenefitsABB.com and click on "Candidate/Guest" to learn more

Health, Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
• Choice between two dental plan options: Core and Core Plus
• Vision benefit
• Company paid life insurance (2X base pay)
• Company paid AD&D (1X base pay)
• Voluntary life and AD&D - 100% employee paid up to maximums
• Short Term Disability - up to 26 weeks - Company paid
• Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay.
• Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
• Parental Leave - up to 6 weeks
• Employee Assistance Program
• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions
• Employee Stock Acquisition Plan (ESAP)

Time off

ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions.

myBenefitsABB.com