Technical Support Specialist - CloudBand

Nokia of America Corporation, Technical Support Specialist - CloudBand (Multiple Positions), Murray Hill, NJ.

• Provide L2/L3 Technical Support on Nokia Cloud platforms (CBIS, CBAM, NCS) and NCD.
• Troubleshooting complex issues involving E2E analysis of interworking topics (Infra and application).
• Debugging of problems, including identifying and viewing logs, compare/contrast, and investigation.
• Assist with multiple large-scale complex platforms and keep new product offerings on track.
• Maintain functional and technical requirements and communicate about Cloud issues effectively and in a comprehensible manner both to internal and external customer.
• Provide measurable input into new products, processes, standards or operational plans in support of business strategies.
• Analyze, develop and implement concepts and solutions as a subject matter expert. #LI-DNI

Domestic travel required up to 10%.

Telecommuting may be permitted up to 100% anywhere in the US.

Must have a Bachelor's degree or foreign equivalent in Electrical Engineering, Computer Engineering, Computer Science, or a related field, and 3 years of related work experience. In lieu of a Bachelor's degree, employer is willing to accept 2 additional years of experience.

Of the required experience, must have 3 years of experience with the following:

• Troubleshooting issues involving end-to-end analysis of interworking topics;
• Debugging of problems:
• identifying and viewing logs, compare/contrast, and investigation;
• JIRA; CloudBand products, including CBIS, CBAM, or CBND; and, Linux Operational system installation.

Employer will accept any suitable combination of education, training, or experience

Interested applicants should email their CV to us.jobs@nokia.com & specify Requisition #NJ25-2409770 in the subject line.

If offered employment, must have legal right to work in the U.S. EOE.

Nokia of America Corporation offers a comprehensive compensation and benefits package.

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work

What we offer

Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World's Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark

• Corporate Retirement Savings Plan
• Health and dental benefits
• Short-term disability, and long-term disability
• Life insurance, and AD&D - Company paid 2x base pay
• Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child)
• Paid time off for holidays and Vacation
• Employee Stock Purchase Plan
• Tuition Assistance Plan
• Adoption assistance
• Employee Assistance Program/Work Life Resource Program