Law Office Administrator - Hybrid

At Selective, we don't just insure uniquely, we employ uniqueness.

Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong, consistent financial performance for nearly 100 years. Selective's unique position as both a leading insurance group and an employer of choice is recognized in a wide variety of awards and honors, including listing in Forbes Best Midsize Employers in 2024 and certification as a Great Place to Work in 2024 for the fifth consecutive year.

Employees are empowered and encouraged to Be Uniquely You by being their true, unique selves and contributing their diverse talents, experiences, and perspectives to our shared success. Together, we are a high-performing team working to serve our customers responsibly by helping to mitigate loss, keep them safe, and restore their lives and businesses after an insured loss occurs.

Selective Insurance is looking for a Law Office Administrator for our Workers Compensation Staff Counsel Program. Location: Farmington, CT; Buffalo, NY; Roseland, NJ; Marlton, NJ; Wayne, PA or Columbia, MD. This is a hybrid role with 3 days in office and 2 remote.

The individual in this position is responsible for managing the day-to day activities of the law office and for providing administrative support to a managing attorney and support team to ensure the effective and efficient operation of the offices. Serves as the direct report manager of legal assistants and paralegals (8-10 direct reports across 6 office locations). All job duties and responsibilities must be carried out in compliance with applicable legal and regulatory requirements.

• Provide direct and consistent oversight to legal professionals including daily support, real time feedback, and coordinated process improvement
• Review substantive legal work being completed by legal assistants and paralegals to ensure maximum productivity and quality work product, identify knowledge gaps and ongoing training needs. Ensure office proficiency in all platforms utilized.
• Collaborate with Legal Operations Manager and Managing Attorney on existing workflows, create/propose solutions, execute strategies
• Develop and implement onboarding and training plans for legal support team and partner with Managing Attorney to develop the same for attorneys (with a focus on technology)
• Proactively assess, request, interview, and hire additional legal support members upon requisite approvals, manage turnover as needed.
• Participate in hiring of all new staff members. Evaluate applicants, conduct interviews, complete onboarding, train/orient/mentor new hires on office procedures, HR systems, assignments
• Attend at WC meetings (state specific and program wide), identify areas for improvement, facilitate conversations, propose solutions, act upon takeaways.
• Standardize administrative processes and ensure consistent file maintenance while honoring the nuance of workers' compensation
• Lead performance conversations, encourage professional development, foster a culture of accountability and growth, work with HR as needed
• Maintain supporting documents for performance issues as well as development opportunities and succession planning
• Play an instrumental role in championing our case management system, leverage reports/dashboard to manage team
• Carry out other responsibilities as needed by Legal Operations Manager and/or Managing Attorney including but limited to tasks pertaining to office supplies/equipment, facilities/maintenance, vendors, accounting, expense management, IT troubleshooting, team building employee activity committee events.

Knowledge and Requirements

• Proficiency in Microsoft Word, Outlook and Excel required.
• Typing/dictation skill required. Legal case management software experience required.
• Excellent customer service, writing, and oral communication skill required.

Education and Experience

• High school diploma or equivalent preferred.
• College degree or business school desired.
• Minimum of 10 years legal secretary or paralegal experience within the jurisdiction.
• Supervisory/management experience is strongly preferred.
• Experience in workers compensation is required.

Selective Insurance offers a total rewards package that includes a competitive base salary, incentive plan eligibility at all levels, and a wide array of benefits designed to help you and your family stay healthy, achieve your financial goals, and balance the demands of your work and personal life. These benefits include comprehensive health care plans, retirement savings plan with company match, discounted Employee Stock Purchase Program, tuition assistance and reimbursement programs, and paid time off plans. Additional details about our total rewards package will be provided during the recruiting process.

The actual base salary is based on geographic location, and the range is representative of salaries for this role throughout Selective's footprint. Additional considerations include relevant education, qualifications, experience, skills, performance, and business needs.

Selective is an Equal Employment Opportunity employer. That means we respect and value every individual's unique opinions, beliefs, abilities, and perspectives. We are committed to promoting a welcoming culture that celebrates diverse talent, individual identity, different points of view and experiences - and empowers employees to contribute new ideas that support our continued and growing success. Building a highly engaged team is one of our core strategic imperatives, which we believe is enhanced by diversity, equity, and inclusion. We expect and encourage all employees and all of our business partners to embrace, practice, and monitor the attitudes, values, and goals of acceptance; address biases; and foster diversity of viewpoints and opinions.