Product Training and Client Product Migrations Leader

Make banking a Fifth Third better

We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

GENERAL FUNCTION:

• Lead the product training and client migration strategy across the Commercial Payments organization.
• Build and manage a high-performing team of product trainers and implementation specialists.
• Design and deliver scalable training programs for internal teams and clients, leveraging modern learning tools and platforms.
• Oversee large-scale client product migrations, ensuring minimal disruption and maximum client satisfaction.
• Collaborate cross-functionally with product, sales, operations, and technology teams to align training and migration efforts with business goals.
• Develop and maintain training content, playbooks, and certification programs.
• Use data and feedback to continuously improve training effectiveness and migration outcomes.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• 5 - 7+ years of experience in product training, client onboarding, or implementation within financial services or payments.
• Proven success in leading client migrations and product rollouts in complex, matrixed environments.
• Strong leadership and team-building skills, with experience managing distributed teams.
• Deep understanding of adult learning principles, instructional design, and training delivery methods.
• Excellent communication and presentation skills, with the ability to engage executive-level stakeholders.
• Familiarity with payment systems, APIs, and digital onboarding tools.
• Proficiency in tools such as Excel, PowerPoint, LMS platforms, and project management software (e.g., Salesforce, JIRA, Asana).

SUPERVISORY RESPONSIBILITIES:

Responsible for providing employees timely, candid and constructive performance feedback; developing employees to their fullest potential and provide challenging opportunities that enhance employee career growth; developing the appropriate talent pool to ensure adequate bench strength and succession planning; recognizing and rewarding employees for accomplishments.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Bachelor' s degree in marketing, finance or business; MBA preferred.
• 10+ years experience in financial services product management.
• Tenure with a large multi-regional bank or financial institution.
• Experience in managing a team of professionals preferred.
• Recognized ability to interact with executive and senior management at headquarters and in the field (our Affiliate Bank structure) with a professional demeanor and presence .
• Excellent presentation and communication skills.
• Ability to articulate and sell ideas influence in throughout a large organization ion.
• Working know ledge of the related areas of finance, information technology, risk management, legal, compliance, education, Internet banking, call center sales and marketing.
• Willingness to be * hands on* and act as individual project manager whenever necessary.

WORKING CONDITIONS:

• Normal office environment with little exposure to dust, noise, temperature and the like.
• Some travel may be required.
• Extended viewing of CRT screen.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.