Key Wealth Systems Administrator

Location:

Job Summary

The Wealth Systems Administrator role within Key Wealth Management is accountable for ensuring that in-scope systems are running smoothly, and all critical operations are performed in accordance to service level agreements.

Job Description

The Wealth Systems Administrator role within Key Wealth Management is primarily responsible for ensuring smooth day-to-day system operations with the Key Wealth Management business lines. This role requires an individual with a strong sense of accountability and expertise to ensure that front office systems, processes, data management, and customer/advisor connectivity are properly implemented and maintained, and reporting, critical business processes, and regulatory issues are resolved in a timely manner. The individual must partner with internal constituents across all of KeyBank, including but not limited to, field/branch roles, trading desks, technology, operations, compliance, risk management. In addition, this role must build and maintain strong partnerships with the bank's third-party vendors. This role is critical to ongoing system upgrades, maintenance releases, code changes. This role is accountable for supporting the designated product owner in delivering ongoing releases for the applicable system(s) and application(s). This will include testing and validation of code in lower environments, assisting with deployment of code releases, and partnering with change management to ensure user constituents learn of and adapt to changes.

Responsibilities:

• Maintain high level system administration for Key Wealth applications, platforms and networks
• Troubleshoot and resolve issues that may arise, partnering with Key Technology and Operations as required to report and resolve issues
• Possess expert-level knowledge on Key Wealth workflows per applicable application, system, and/or platform and be able to proactively anticipate issues before they arise
• Onboard customers and internal/external users onto applications, systems, platforms and integrating new applications and systems into the existing Key Wealth technology environment; must partner with Key Technology and Operations for all facets of this activity
• Develop materials on system environments, modernization and share best practices with the teams and user bases
• Work closely with Key Wealth Compliance, Operations (front/middle/back), Finance, and Risk Management teams to ensure best practices are adhered to
• Parter with third party vendor firms to ensure all governance, risk and compliance activities are managed to regulatory standards; includes learning and embracing the use of KeyBank's enterprise GRC system
• Perform vendor management activities in and around the GRC system, including risk and controls, oversight, administration
• Responsible for business continuity planning related to assigned applications and systems
• Write project documentation, including statements of scope, detailed business requirements, deliverables, and plans
• Key participation in the creation of project testing plans and test scripts; facilitate client/user acceptance testing
• Continuously monitor system performance and identifying areas for improvement, including gathering input/feedback from the user base. This includes optimizing system resources, troubleshooting performance issues, and helping to implement solutions to enhance system efficiency.4
• Provide training and support to end-users on system usage, best practices, and troubleshooting common issues.
• Ensure that Key Wealth Systems comply with relevant regulations and standards. This includes maintaining accurate documentation of system configurations, changes, and procedures.
• Work closely with other KeyBank teams, including corporate procurement, legal, and technology roles like network administrators, developers, security specialists, to ensure seamless integration and operation of systems.
• Must be a self-starter with ability to build working relationships and ability to work effectively with various office locations
• Continually build knowledge and capabilities within the industry segment and stay abreast of competitive trends
• Assist with attracting a quality workforce, i.e., recruiting activities, as assigned
• Demonstrate the Key Values: Teamwork, Respect, Accountability, Integrity, and Leadership.
• Performs other duties as assigned; duties, responsibilities and/or activities may change, or new ones may be assigned at any time with or without notice
• Complies with all KeyBank policies and procedures, including without limitation, always acting professionally, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and Key.

Education Qualifications

Bachelor's Degree Undergraduate Degree in Business (Accounting, Finance, Business Admin, Economics, etc.) (required)

Experience Qualifications

• Strong understanding of wealth management businesses: system usage, connectivity, and workflow; system configuration and administration; system modernization, workflow design and changes; operations and regulatory reporting requirements (required)
• Quantitative mindset - understands issue resolution and can filter/adapt information to differing roles (required)
• Strong team player with a positive can-do attitude and desire to be part of a close-knit group operating in an intensive and challenging work environment (required)
• Knowledge of onboarding customers and internal/external users into the existing environment (required)
• Exceptional critical thinking and problem-solving ability (required)
• Hands on experience with system support techniques, data analysis, and coding (required)
• A minimum of 7 years of system, end user application support, operational processing, and data coding experience within a financial institution (preferred)

Personal Skills

Decision Making: The ability to seek input from various sources and communicate decisions confidently and resolutely while remaining steadfast in championing decisions that later come under scrutiny

Practical Skills

Data Analysis: Identifies correlations that reveal trends and determine conditions, often with disparate data sets; Evaluates the quality of data collected and the effectiveness of data analysis methods for evaluating performance

Core Competencies

All KeyBank employees are expected to demonstrate Key's Values and sustain proficiency in identified Leadership Competencies.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.