Assistant Director, Supervisor

The Division of Enrollment Management at Rutgers University-Newark (RU-N) is dedicated to attracting, admitting, and supporting students throughout their academic journey. The division includes several key areas: One Stop Student Services (which integrates the Office of Financial Aid and the Registrar's Office), the Office of Graduate and Undergraduate Admissions, and the Center for Pre-College Programs.

The Assistant Director of the One Stop at RU-N will oversee daily operations, staff supervision, and service delivery to ensure students receive integrated, efficient support for financial aid, registration, and related services.

Rutgers University-Newark, an urban public research university and anchor institution, located in Newark, New Jersey, a city of promise, is seeking an Associate Director of Operations. The One Stop Student Services Center (One Stop) at Rutgers University-Newark represents a newly integrated and coordinated cross-functional service in the areas of financial aid, student accounts, and registration. The central principle of the center is to create a "single point of service" to improve student service processes, and allow for efficient, seamless and integrated levels of service.

The Associate Director of Operations for the One Stop Student Services Center ("One Stop") at Rutgers University-Newark will report to the Director of the One Stop.

The Associate Director will provide leadership in the newly integrated cross-functional service areas of registration, student accounting, and financial aid. The Associate Director will work with the Director and Team Leads to foster a customer-focused, service oriented environment - organizing initiatives to inform the work completed within the One Stop, ensuring that each team member has the requisite tools to be successful in their role, and prioritizing student support in all decision-making. The Associate Director will be knowledgeable about all student benefits and functions across the Offices of Financial Aid, Registrar, and Student Accounting, Billing and Cashiering and support the One Stop team's development in said areas. The Associate Director will identify and anticipate student enrollment issues, resolve or establish a viable and timely plan for resolution, and follow-up on agreed upon plans. The Associate Director will leverage objective data to organize areas for opportunity and propose solutions to enhance operational efficiencies and support. Central to the One Stop is promoting a progressive and simplified student experience, and a culture that supports customer service, student satisfaction and retention. Primary responsibilities of the Associate Director include hiring, coaching, supervising and evaluating staff, promoting a high level of customer service, and overseeing operations and workflow management of the One Stop. The Associate Director will also prioritize attention on especially sensitive student challenges and problem-solve, connecting with campus resources, to ensure the best student outcomes possible. The Associate Director will work collaboratively with the One Stop Director and Team Leads on project development/management, resource planning, efficiency improvement, and related initiatives. This individual will oversee One Stop-wide committee efforts to support assessment and quality assurance, student response and reference resources for the team, community outreach and outward-facing media, team engagement, training and onboarding of new and existing staff, student colleague planning and support, and other partner-unit driven collaborative efforts.

This position is responsible for and not limited to the following:

The final salary offer may be determined by several factors, including, but not limited to, the candidate's qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university's broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent.

Rutgers offers a comprehensive benefits package to eligible employees, based on position, which includes:

For detailed information on benefits and eligibility, please visit: http://uhr.rutgers.edu/benefits/benefits-overview.

Consistent with the current application of Rutgers Policy 60.3.22, this position may be eligible for a hybrid work arrangement. The flexible work arrangements outlined in Rutgers Policy 60.3.22 are part of a pilot program that is effective September 1, 2022 through August 31, 2024. Therefore, there is no guarantee that this flexible work arrangement will continue beyond that date. Flexible work arrangements are not permanent, are subject to change or cancellation and contingent on the employee receiving approval in the FlexWork@RU Application System. Additional information may be found at https://futureofwork.rutgers.edu.

The Assistant Director, in collaboration with the Director of One Stop and OIT, will develop unified forms and electronic systems to enhance the virtual and physical student services. In collaboration with other campus one stop partners, the Assistant Director will assist with developing the brand identity of the one stop student services center, this includes publications, online student forum listserv, staff listserv, social media campaigns, and website to enhance communications with students and staff. Must display knowledge of processing and technological applications related to student enrollment services that enhance successful program development and administration.

Working knowledge of the following student systems: