Dispatcher

Security Services

Full Time

85810BR

Job Summary

Our Dispatcher position aka Telecommunications Technician, is responsible for dispatching Security Services Personnel to emergent and non-emergent calls for service. Collaborates with UCPD dispatch on calls for service response. Answers emergency and non-emergency phone calls from the community, and public safety dispatch entity, UCSF Health staff, patients, and visitors requesting assistance and information. Communicates overhead pages for some emergency alerts. Dispatch emergency code responses. The Security Services department operates 24 hours / 7 days a week. One must be able to work various shifts and days of the week, including weekends and may work at multiple San Francisco UCSF locations.

The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors, including your work experience and internal equity within this position classification at UCSF. This position represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement. The hourly range for this position is $31.22-$44.69, depending on experience.

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Department Description

The University of California, San Francisco (UCSF) Police Department provides contemporary police services including criminal investigation, community policing, crime prevention and suppression, emergency management, and site security services to a daily population of over 50,000 people at University and contract locations. Founded in 1864, UCSF includes the 107-acre Parnassus campus that is home to graduate professionals in dentistry, medicine, nursing and pharmacy; a graduate division for pre and postdoctoral scientists; UCSF Medical Center; UCSF Benioff Children's Hospitals; and Langley Porter Psychiatric Institute. UCSF is considered one of the nation's premier health sciences teaching, training, and research centers. UCSF is the only UC campus dedicated exclusively to the health sciences.

Required Qualifications

• High School diploma or GED equivalent.
• Valid California Driver's License.
• Ability to de-escalate angry, uncooperative callers or persons presenting at the front desk.
• Must be able to work shift work for a 24/7 security services operation, and to work at variable UCSF security services locations, as assigned (personnel/employees are awarded shifts based upon a seniority shift bid process).
• Must be able to pass a background check, as employees have access to sensitive patient information and property.
• Ability to perform several related tasks simultaneously.
• Ability to learn and become proficient in the use of computer-based records management systems to include effective written and excellent verbal communication skills.
• Ability to acclimate to work in a high-pressure, high-call volume service environment, occasionally, where there may be contact with individuals who are in crisis.
• Ability to work onsite in San Francisco.

Preferred Qualifications

• Dispatch experience monitoring radio communications, and transmitting on two-way radio/overhead microphone equipment.
• Ability to operate CCTV monitoring system.
• Work experience in a Security or Medical facility is a plus.

License/Certification

License: Valid California Drivers License

About UCSF

At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what's possible for the patients we serve - a promise we share with the professionals who make up our team.

Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report - UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Organization

Health

Job Code and Payroll Title

004722 BLANK AST 3

Job Category

Administrative Support, Security and Public Safety, Support Services

Bargaining Unit

Teamsters Local 2010 - Clerical and Allied Services Unit (CX)

Employee Class

Career

Percentage

100%

Location

San Francisco, CA

Campus

Mission Bay (SF)

Work Style

Fully On-Site

Shift

Days, Evenings, Nights, Weekends, Variable

Shift Length

8 Hours