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Community Program Coordinator

Johns Hopkins University
United States, Maryland, Baltimore
Aug 15, 2025

We are seeking a Community Program Coordinator to play a key role in overseeing the integration of various teams at the Levi Watkins Outpatient Center (including support of the After Care Clinic) in order to address the social determinants of health as a routine part of health care.

Specific Duties & Responsibilities


Manage and develop the Hopkins Community Connection (HCC) Levi Watkins Outpatient Center Advocates and Student Leaders

  • Oversee, develop, and motivate a team of 10 - 20 undergraduate and graduate student volunteer advocates.
  • Be a daily presence at the clinic and various evening meetings to guide Advocates' professional and leadership development.
  • Develop and manage a team of student leaders who oversee and support peers working as Advocates through biweekly meetings, individual coaching sessions, and trainings.
  • Lead sessions in weekend-long trainings for Advocates and student leaders each semester, using collaboratively developed curricula.
  • Actively collaborate with the other HCC program leaders to implement effective Advocate training design and delivery.
  • Serve as local report for full-time Community Health Workers as needed.

Execute Program Operations

  • Collaborate on design of and implement standards for quality case management; recommend program improvements to program team.
  • Effectively manage a partial caseload of patients assessing and supporting client navigation to community resources.
  • Find the best possible service(s) for the clients using resource tools, and researching new resources as needed.
  • Work with individuals and families to create effective action plans to access resources, follow up regularly with clients on their action plans until the case is closed, and communicate case work with clinic teams.
  • Communicate program highlights, challenges, and outcomes to Program Manager and clinic teams.

Build and Maintain Integrated Solution and Partner Relationships

  • Create strong and healthy relationships with physicians, nurses, social workers, referring providers, and other clinic staff to build an integrated solution within the clinical setting and remain knowledgeable about the internal resource landscape.
  • Support integration into the clinical setting by introducing case management best practices and providing training for clinic staff on operational practices for meeting patients' essential needs.


Ensure and Track High Quality Service Delivery

  • Maintain records by documenting client case work according to clinic protocol and utilization of the clinic's Electronic Medical Record system.
  • Ensure the accuracy of programmatic outcomes as reported by the client management database.
  • Use program data to manage towards program milestones, related metrics and improve operations.
  • Engage in group planning, evaluation and problem-solving and contributing to highly collaborative.

Potential Supervisory responsibility

  • 1-2 Community Health Workers (as local report).
  • 10 - 20 Undergraduate student volunteers.

Special Knowledge, Skills, and Abilities

  • Proficiency with the Microsoft Office suite and comfort in technology-rich environments.
  • Experience utilizing Electronic Medical Record systems.
  • Excellent problem-solving skills.
  • Knowledge of landscape of public benefits and community resources and how to facilitate individuals' access to those resources.
  • Demonstrated ability to engage and work closely with a wide range of individuals, including clinical providers, staff, and patients and families.
  • Superb interpersonal and communication skills (verbal and written).
  • Exceptional initiative and attention to detail.
  • Comfort receiving data-driven performance feedback.
  • Demonstrated ability to excel in a fast-paced, dynamic, diverse, and entrepreneurial environment, lead projects, meet concurrent deadlines, organize time and priorities, and to do so in collaboration with diverse stakeholders


Minimum Qualifications
  • Bachelor's Degree required.
  • 1 year progressively responsible program or case management experience.
  • Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.


Preferred Qualifications
  • Fluency in Spanish preferred.
  • Experienced social service providers.

Classified Title: Community Program Coordinator
Role/Level/Range: ACRO37.5/03/CF
Starting Salary Range: $22.75 - $40.50 Annually ($60,000 targeted; Commensurate w/exp.)
Employee group: Full Time
Schedule: M-Th: 9a - 5p
FLSA Status:Non-Exempt
Location: Hybrid/School of Medicine Campus
Department name: SOM Ped General Pediatrics
Personnel area: School of Medicine

Total Rewards
The referenced base salary range represents the low and high end of Johns Hopkins University's salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/.

Education and Experience Equivalency
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

Applicants Completing Studies
Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

Background Checks
The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

Diversity and Inclusion
The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEOis the Law
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

Accommodation Information
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit https://accessibility.jhu.edu/.

Vaccine Requirements
Johns Hopkins University strongly encourages, but no longer requires, at least one dose of the COVID-19 vaccine.The COVID-19 vaccine does not apply to positions located in the State of Florida. We still require all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry.This change does not apply to the School of Medicine (SOM). SOM hires must be fully vaccinated with an FDA COVID-19 vaccination and provide proof of vaccination status. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.

The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

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