New

Desktop Support Specialist

TEKsystems
$23.00 - $25.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Texas, Austin
Aug 15, 2025
Required Skills: * 3+ years of full-time directly related, progressively responsible experience in PC desktop support or related experience. * Images and deploys Windows 11 operating systems and platforms. * Professional, strong communication skills. Job Description: The Desktop Support Specialist performs technical support activities and systems support work. The contractor will be responsible for researching, and coordinating, the swapping and upgrading of physical devices. Additionally, the contractor would install and configure computer systems and applications; and collaborate with other Information Technology (IT) team members to escalate and resolve higher complexity technical issues. This position will proactively work with IT staff and agency employees. Key Accountabilities: * Coordinates and facilitates the Asset Refresh Project * Documents all work performed in a highly detailed and accurate manner. * Keep track of Asset Refresh project while working with Project Management Office * Escalates difficult or complex issues upon determining that a problem is beyond user's ability to correct. Systems Support: * Administers Windows based applications of basic principles, theories, and concepts. * Performs system management using Active Directory, Group Policy, SCCM, VMware and other agency tools * Designs, creates, maintains and deploys computer images for Windows 11 operating systems and platforms. * Installs PC hardware and software, operating systems, and other required accessories. * Updates technical documentation, troubleshooting and user guides in Knowledge Base for team reference. * Participates in special Information Technology projects as assigned. Pay and Benefits The pay range for this position is $23.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Austin,TX. Application Deadline This position is anticipated to close on Aug 18, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.