Principal Cloud Applications Consultant

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do-powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT
A Principal Cloud Applications Consultant role at OpenText is more than just a job, it's an opportunity to impact lives. As a key contributor, you'll be instrumental in constructing cutting-edge information management solutions that contribute to designing, implementing, tuning and optimizing product solutions, is a subject matter expert of customer environment and applications; adheres to OpenText Cloud Services service delivery and business processes. You will be the technical point of contact who actively engages with clients to understand and support their needs.
You will be the technical expert, ensuring customers have confidence that OpenText understands its products; how our customers are using them and how they are optimized in the OpenText Cloud. CAC works closely with Cloud Service Manager, local and offshore delivery resources, product support and customer technical teams to ensure customer expectations and service level objectives are met.

WHAT THE ROLE OFFERS
* Product expert in OpenText or related content management, customer communication management, customer experience management, business process management, information capture, information archiving technologies.
* Technology expert in underlying technologies.
* Understand your assigned customer environment in terms of infrastructure, architecture, and application configuration.
* Recommend stability, performance, and service delivery process improvements.
* Develop solutions to monitor issues in customer environments. Conduct technical audits and in-depth environment health check reviews.
* Act as lead for all technical aspects of Managed Services delivery for one or more customer engagements in parallel. Responsible for incident resolution, service request fulfillment, problem management, change implementation and project work. Collect, document, analyze and summarize business requirements working with business stakeholders. Validate requirements, prototyping and functionality design, and assist with creation and quality of proposals.
* Address current and evolving customer requirements related to installing, configuring, developing, customizing, upgrading, integrating and migrating various versions of OpenText products.
* Create application support guides and perform root cause analysis.
* Act as a point of contact for technical escalations, present technical status updates, analysis and recommendations to customer and internal management.

WHAT YOU NEED TO SUCCEED
* OpenText proven professional certification highly desired
* Core fundamentals in computer systems and application design
* Experience in RDBMS systems, application servers, troubleshooting and debug tools
* Experience working with remote and vendor product support teams.
* Experience as a technical contributor in a complex software development project.
* Proficient at extracting requirements from business users, understanding and presenting technical and business impacts.
* Communicate effectively and persuasively to varied audiences: technical, non-technical, senior management, in variety of settings
* Demonstrates strong communication skills, adapts messaging to the audience, and builds trusted relationships with clients and cross-functional teams to ensure customer success.
* Brings experience in programming, web development, and internet technologies, with a proactive attitude toward learning new tools, products, and processes.
* Maintains a high standard of professionalism, represents the company positively, and shows dedication through flexibility, overtime readiness, and process compliance.
* Works independently with minimal supervision, researches solutions, and effectively reads situations to determine when to escalate or assert.
* Ensures accurate documentation of activities and adheres to established processes and compliance standards.

ONE LAST THING:
OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. A summary of those benefits can be found on our Why Join Us page. As you move through the hiring process, we're happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $116,900 - $192,050 USD per annum; Depending on the candidate's education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.