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Certified Peer Specialist and Support Coordinator - ED2 Recovery & Ascension ED2Recovery - Internal Applicants Only

Wisconsin Community Services

United States, Wisconsin, Milwaukee

Aug 16, 2025

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Wisconsin Community Services is an Equal Opportunity Employer (M/F/Disability/Vet).

Certified Peer Specialist and Support Coordinator - ED2 Recovery & Ascension ED2Recovery - Internal Applicants Only

Job Code:	2025-SPECIALI-026
Location:	Milwaukee
Department:	ED2 Recovery+ Program
FT/PT Status:	Full Time

Job Responsibilities:

Wisconsin Community Services

Certified Peer Specialist & Support Coordinator - Internal Applicants only

ED2 Recovery & Ascension ED2Recovery

Position Summary: The role of the Certified Peer Specialist & Support Coordinator is that of a coach or mentor who through their lived recovery experience, can provide the guidance and role modeling necessary to promote wellness, purpose in life, develop relationships, and the insight necessary to move forward. Peer Specialists support all individuals in the following goals: improve quality of life for individuals, promote individuals' recovery, increase individuals' ability to effectively deal with challenges and problem solve crises, increase individuals' ability to manage stressors outside an inpatient hospital setting and assist individuals in navigating between system access points and levels of care. In addition to serving in a Peer Specialist capacity, this position will also provide support to the Program Coordinator via management and monitoring of program data and reports. This position will also assist with support and coverage for other Ed2Recovery Peer Specialists.

Essential Functions:

Link individuals to a variety of self-determined supports and services, including traditional mental health services such as case management, psychiatry and individual therapy, mutual aid support groups, natural supports and discover other kinds of healing and/or purposeful activities that may contribute to the recovery process.
Provide 1:1 peer support services to people in the community (including their home and other community-based locations).
From a recovery perspective, provide a strength-based review of an individual's abilities, strengths, and assets.
Assist the individual in exploring goals and priorities while participating in the peer support program and collaborate on the creation of a plan to receive support for the duration of program enrollment.
Support individuals in navigating systems of care and encourage the participant to communicate with other services providers to allow for maximum self-determination and dignity in care.
Work with the participants' collateral and community contacts to promote continuity of care with written and explicit consent to support their recovery journey.
Responsible for accurate documentation and maintaining case files as required by agency policy, government regulations, and applicable local, state, and federal codes. This includes documenting progress notes in the electronic record (AWARDS).
Regularly maintain the program tracking spreadsheet that includes referral information, assigned Peer Specialist, emergency contact information, and discharge data.
Support maintenance of ED2Recovery REDcap entries/forms, and review staff REDcap minutes monthly.
Follow through with completion of reports needed for the ED2Recovery programs including but not limited to the monthly Ascension hospital reports.
Complete monthly admissions and discharges for the programs within WCS' AWARDS database.
Provide coverage for staff when needed.
Active listening and positive communication skills.
Attend and participate in staff meetings and weekly supervision.
Attend in-service training and conferences as required.

Other Duties and Responsibilities:

1. Other job-related duties as may be necessary to carry out the responsibilities of the position.

2. Other duties will be determined by the Program Coordinator.

Job Qualifications:

Minimal Qualifications: The Peer Specialist & Support Coordinator is required to be a Certified Peer Specialist with a minimum of one year of experience as a Peer Specialist. Strong written and verbal communication skills preferred. Personal experience with mental health and substance use needs and knowledge of recovery principles. Meet all WCS and contractor requirements for criminal and caregiver background, driver's record, and reference checks. Valid driver's license, automobile, and sufficient insurance to meet agency requirements is preferred.

Knowledge, Skills, and Abilities: Must be a Certified Peer Specialist with a minimum of one year of experience as a Peer Specialist. In addition, must have substance, mental health, and co-occurring knowledge and skills with the ability to clearly communicate these to others; knowledge of agency policies and procedures and the ability to relay them to others; ability to serve people during crisis situations; the ability to maintain and promote positive working relationships; ability to support staff in difficult situations; effective use of time and resources to help maintain quality services. Must have knowledge of the Peer Specialist Code of Conduct.

Other Job Information (if applicable):

Work Relationships and Scope: Reports to the Program Coordinator, has contact with a wide variety of individuals including individuals being served, all program staff, funding sources, and the general public.

Personal Attributes: Follow agency Code of Conduct; adhere to established policies and procedures of the agency and of all funding sources; conduct self in an ethical manner; maintain professional and respectful relationships with program staff, other WCS staff, individuals receiving services and all external persons and agencies involved with service provision; sensitivity toward cultural, ethnic and disability needs; demonstrate commitment to agency values and mission. Strong commitment to embracing peer specialists.

Working Conditions: Some of the work is done sitting at a desk and using the computer; requires provision of services and oversite of staff; 40 hours per week; flexible work schedule may include evenings (2pm-10pm) and weekends to meet the needs of the program.

Physical Demands: Position is mobile with time spent in the community, including home visits and other community-based locations; driving throughout Milwaukee County; must be able to go up and down stairs. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Wisconsin Community Services, Inc. is an equal opportunity employer. All applicants will be considered for employment without attention to race, ethnicity, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.