IT Tech Support, Intermediate - PC Systems

The Rector & Visitors of the University of Virginia
$24.24 - $38.78 Hourly
United States, Virginia, Manassas
Aug 18, 2025
Performs general maintenance tasks troubleshoots and repairs computer systems and peripherals located throughout the Health System. Basic to advanced PC troubleshooting and problem resolution. Resolve most problems even of significant complexity with minimal or no assistance. Assist less senior techs with troubleshooting and problem resolution. This position if for an overnight shift. Typically covering 8PM to 5AM. Perform computer hardware operating system software and related peripheral equipment repairs within the established guidelines for timeliness and quality. 80% of all trouble calls are resolved within 8 business hours of assignment. Problems wherein this is not possible are escalated to management. Keep ServiceNow properly updated with problem ticket asset and other data elements encountered during the course of maintenance troubleshooting and repair duties. Maintain and enhances knowledge of the HS/CS desktop environment as well as of HS/CS policies procedures and initiatives. Communicates appropriately with customers and computing staff. Drives safely to ensure no injuries or damage to passengers or vehicles. In addition to the above job responsibilities, other duties may be assigned. Position Compensation Range: $24.24 - $38.78 Hourly MINIMUM REQUIREMENTS Education: High School Diploma required Experience: 5 years Licensure: none Degree. May require Valid Virginia Driver's License (VADL) PHYSICAL DEMANDS This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs. The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Click here to read more about UVA's commitment to non-discrimination and equal opportunity employment.