Learning Management System (LMS) Administrator Specialist - India

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The Avaya Infinity platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships.

We believe success is built through strong connections - with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way.

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The Learning Management System (LMS) Administrator Specialist is responsible for the configuration, performance monitoring, and continuous improvement of the LMS to support internal and external learning programs. This role ensures the seamless delivery of digital learning experiences, manages user access and permissions, and supports reporting and analytics for compliance, skill achievement tracking (credentialing), digital badging, and enablement initiatives.

Additionally, the LMS Administrator plays a pivotal role in supporting Avaya's transition from its legacy LMS platform (TSX) to a modern, integrated learning ecosystem. This role ensures operational continuity of current systems while enabling the rollout of a next-generation platform that supports internal and external enablement.

Key Responsibilities

* Support a phased transition to a new LMS platform and architecture.

* Administer and manage day-to-day operations of the future LMS platform (Avaya Learning LMS hosted by a third-party vendor), including user accounts, roles, and permissions.

* Support asset deployments, lifecycle management of training offers, learning paths, and, if applicable, scheduling of sessions and coordinating logistics.

* Manage content curation and index management as needed by the business.

* Administer digital badging and credentialing workflows, including provisioning, expiration tracking, and secure record handling.

* Coordinate with asset owners and marketing to apply and maintain global branding guidelines within the LMS.

* Ensure data integrity and compliance with GDPR and internal audit requirements.

* Track and report on platform usage, learner progress, skill achievement (credentialing) and badging metrics to support business KPIs.

* Provide candidate support by educating Tier 1 and delivering Tier 2/3 support for helpdesk tickets, escalating complex issues as needed.

* Validate data record transactions within the technical ecosystem.

* Maintain documentation, training guides, and admin tools for internal users and content owners.

* Develop and manage a governance model for enabling organizational units to self-manage their training offers and customized learning experiences within the LMS, including onboarding and guidance for sub-administrators.

Required Qualifications

* Familiarity with LMS transitions, platform migrations, or hybrid LMS-LXP environments, including digital badging systems and credentialing/testing integrations.

* Proven experience administering enterprise LMS platforms (e.g., Docebo), with a strong understanding of Sales Enablement Platforms (e.g., Mindtickle).

* Strong technical skills in system configuration, user management, data reporting, and analytics.

* Excellent communication and collaboration skills across cross-functional teams.

* Ability to manage multiple priorities in a fast-paced, global environment with minimal supervision.

Preferred Qualifications

* Knowledge of GDPR, accessibility standards, and LMS compliance frameworks.

* Experience working in a diverse technical landscape with various data integration processes.

* Experience supporting both internal and external learners in a multilingual environment.

* Familiarity with customer service support.

Additional Qualifications

* Bachelor's degree.

* Several years of relevant work experience.

* Strong written and verbal communication skills, with the ability to effectively communicate with a wide variety of audiences, including handling critical student concerns and complaints professionally.

* Strong organizational and project management skills.

* Ability to work independently and self-directed.

* Proficiency in computer applications (MS Office, MS Project, database applications).

* Strong attention to detail and practical judgment.

* Willingness to work in a hybrid setup, or close by office or virtual.

* Strong English skills (oral and written).

Location - India

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason.