IT Shared Services Manager

Are you a passionate IT Shared Services Manager eager to drive innovation in a collaborative environment? Join Merrick & Company's dynamic Information Technology Services (ITS) team and be at the forefront of creating solutions that make a difference.

Typical wage range for this position is $140,000 to $180,000.00. Base pay offered may vary depending on job-related knowledge, skills, and experience.

Why Merrick? Above all, Merrick is a family. We strive for excellence in our respective fields and value our individual employee owners and the contributions we make to our company. We live our purpose: Solving. Growing. Living. Our employee owners all work towards a common goal: delivering the right solutions to our clients and making our company great. Merrick is committed to equity and inclusion, creating a company that is a safe space for all individual identities and perspectives.

About Our ITS Team:

Merrick's ITS team is more than just tech experts; we're a driving force behind our company's success. This team is central to ensuring that Merrick remains at the forefront of the industry, providing the technological foundation that our business units rely on. As a member of the team, you'll work alongside dedicated individuals who are committed to innovation, teamwork, and the continuous advancement of Merrick's technological capabilities.

This is a unique opportunity to shape and expand a newly formed IT Shared Services function. The IT Shared Services Manager will lead a small but growing team that currently includes a Business Analyst and an Enterprise Platform Support resource. Working closely with the VP of IT, the Manager will define the team's direction, scope, and responsibilities while also serving as a hands-on Project Manager for priority initiatives. The Shared Services team will continue to grow across all disciplines (project management, quality assurance, business analysis, and enterprise platform support) providing the Manager with the opportunity to build a high-performing, cross-functional group from the ground up. The IT organization as a whole is small but expanding, offering significant opportunity for impact and influence.

Key Responsibilities

• Lead and perform hands-on project management for priority initiatives during the initial phase.
• Collaborate closely with the VP of IT to further define and evolve the Shared Services team's strategy, scope, and responsibilities.
• Work with the VP of IT to design and implement a prioritization process to triage all incoming IT requests, partnering with business stakeholders to assign priority based on business value metrics.
• Manage and mentor current Shared Services staff (Business Analyst and Platform Support) while building out additional roles across all disciplines.
• Develop and implement best practices and standardized methodologies across project management, QA, BA, and enterprise platform support functions.
• Engage with business and IT stakeholders to understand requirements, manage expectations, and ensure smooth delivery of shared services.
• Manage resource allocation and prioritize shared services support across multiple projects and business units as the team grows.
• Monitor project and service delivery metrics, providing regular updates to leadership.
• Build strong working relationships across the IT organization and business units to facilitate cross-functional collaboration.
• Identify opportunities for process improvements and efficiencies within Shared Services and the greater IT organization.
• Plan for team growth and skills development as the shared services function matures and expands.

• Bachelor's degree in Information Technology, Business Administration, or a related field.
• 8+ years of IT experience with demonstrated project management skills.
• Experience leading or working across multiple IT disciplines such as QA, business analysis, and enterprise platform support is preferred.
• Strong organizational, communication, and stakeholder management abilities.
• Ability to manage competing priorities and work effectively in a dynamic environment.

• Local candidates.

• Employee Owned - all eligible U.S. employees have an Employee Stock Ownership Account.
• Robust Employee Referral Program.
• Annual performance and compensation reviews.
• Professional Training and Development.
• Employee Recognition Awards.
• Peer Mentor Program
• And Much More!

• Apply online only. No e-mail, hard copy or third-party resumes accepted.
• At Merrick, every resume is carefully reviewed by our team of experienced human recruiters-never by AI. We are committed to a fully human-centered hiring process, ensuring each candidate receives thoughtful, personalized attention at every stage.
• Merrick & Company offers a competitive compensation and benefits package which includes health insurance, dental and vision coverage, 401(k), and paid time off (PTO).
• Merrick is an Equal Opportunity Employer, including disability/vets.
• Employment with Merrick is contingent upon completion of a pre-employment background check, MVR check, and drug screen.