Workers' Compensation Coordinator

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Dawn Foods is a global leader in bakery manufacturing and ingredients distribution. As the partner of choice for inspiring bakery success, we helpcustomers grow their business through meaningful partnerships, research-driven insights and innovations, and products and expertise they can depend on. As a family-owned company, our commitments to our people, products, customers, and corporate values, are all part of our recipe for success.

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Why work for Dawn Foods?

PEOPLE. PRODUCTS. CUSTOMERS.

Why should you apply? We invest in you!

• Industry-leading health insurance on Day 1!
• Competitive Pay
• 401(K) + company match
• 10 Paid Company Holidays
• Paid Time Off
• Professional training
• Family-owned business over 100 years in service
• An opportunity for career advancement, working as part of an empowering workforce

Job Purpose and Overview

Provide specific administrative assistance in the field of workers' compensation to include claims management, return to work/modified duty programs, and working with nurse case managers to ensure prompt recovery and consistent and excellent medical care. The position currently requires follow-up at all Dawn Distribution locations in the absence of a human resource support capability to provide team members with reliable and consistent resources to manage their claims. Lastly, because Dawn is self-insured, when people no longer work for Dawn, if the facility has been closed, there continues to be a necessity for medical follow-up to all outstanding claims.

Work Environment & Travel: This is a hybrid position requiring on-site presence at our Home Office in Jackson, MI, at least 3 days per week, with up to 10% travel, as needed. To support this work environment, candidates must live within a reasonable commuting distance of Jackson, MI, to be considered.

What will you do as aWorkers' Compensation Coordinator at Dawn Foods?

• Claims Management & Documentation
  
  
  
  • Initiate and document First Reports of Injury, including team member details, injury specifics, and medical provider information.
  • Enter incident data into IndustrySafe and submit claims to the TPA as appropriate.
  • Maintain accurate records in WCCMS, including claim status, restrictions, and communications.
  
  
  
  
• Communication & Coordination
  
  
  
  • Act as the primary liaison between Dawn locations, insurance adjusters, nurse case managers, physicians, and injured team members.
  • Provide regular updates, clarify information, and ensure timely follow-up via phone and email.
  • Assist with scheduling and ensure attendance at medical appointments.
  
  
  
  
• Medical & Wage Oversight
  
  
  
  • Monitor treatment progress and appointment attendance for active and former team members.
  • Coordinate with physicians on discharges and treatment plans.
  • Track lost time cases, request wage statements, and determine payment timelines.
  • Provide lost time and modified duty reports to the Claims Specialist and Distribution Safety Director.
  
  
  
  
• Claim Closure & Reporting
  
  
  
  • Follow up with adjusters and locations to ensure timely claim closure.
  • Notify payroll and locations of closures and update systems accordingly.
  • Collaborate with the Claims Specialist to review active claims, escalate complex cases, and ensure data accuracy across systems like RisxFacs.
  
  
  
  
• Administrative Support
  
  
  
  • Request and distribute personnel files from HR as needed.
  • Perform other related duties to support the Workers' Compensation program.
  
  
  
  

What Does It Take to be a Workers' Compensation Coordinator at Dawn Foods?

Below are the minimum qualifications to be a fit for this job.

• A High School Diploma or GED is required
• An Associate's Degree in Business, Healthcare Administration, Human Resources, or a similar field is preferred
• A minimum of 3 years of experience in Workers' Compensation, Claims Management, or Human Resources, with a strong focus on managing workers' compensation cases.
• Experience and knowledge of workers' compensation laws, procedures, and best practices
• Experience working with third-party administrators (TPAs), insurance adjusters, and medical providers
• Ability to handle sensitive and confidential information with professionalism
• Hands-on experience with data entry of claims and supporting documents, ensuring workers' compensation records are accurate, current, and easy to access
• Experience using case management systems (e.g., WCCMS) and incident reporting tools (e.g., IndustrySafe)
• Strong customer-service-oriented communication skills with the ability to coordinate across multiple stakeholders (employees, HR, safety, insurance, and medical teams)
• Strong attention to detail and organizational skills to manage multiple claims and deadlines
• Strong sense of accountability and follow-through
• Ability to work independently and collaboratively as part of the team
• Ability to adapt to changing priorities and processes.
• Proficient in Microsoft Office Suite - Outlook, Excel, and Word

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The normal work setting for this role is hybrid, requiring presence at the Home Office 3 days per week.

Note:The level of physical effort may vary from site to site and in some cases be greater or lesser than documented here.

If this sounds like the opportunity that you have been looking for, please click "Apply."

About Our Benefits

Dawn is proud to employ the top talent in the baking industry, and we reward our people with comprehensive health and well-being coverage, competitive compensation packages, and award-winning benefit offerings. We also help protect your future financial health with a generous 401(k) matching program that provides additional retirement funds and many tools and resources on financial wellness. Dawn encourages professional growth through tuition assistance and educational programs, and we are always searching for ways to improve our industry-leading services and benefits.

Compensation

$49,240 - $73,860 with bonus eligibility

#LI-Hybrid #LI-AH1

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An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, pregnancy, sexual orientation, gender identity/gender expression, citizenship status, military or veteran status, genetic information or any other status or condition that is protected by applicable law.

Requisition ID: 37257