Clinical Practice Manager - Primary Care and Walk-In Care (Belfast)

Description

Management/Leadership
Req #: 45580

Summary:

The Clinical Practice Manager will be the primary resource person to the team members in regard to clinical questions, training opportunities, policy and protocol development, staffing and operational oversight, ensuring the efficiency and professionalism of Primary Care and Walk-In Care in Belfast.

Responsible and accountable for practice culture and engagement, management and staff development, recruiting and retention of staff, and financial performance. This position will assist in development and implementation of operational/clinical process/procedural improvements, training staff, and function as a physician/staff liaison in communication and resolution of issues. * * This position will exercise independent judgement to assess patient needs and work collaboratively with peers and also with a multidisciplinary team - the Medical Staff, Providers, Nursing Staff, Administration and Support Services to provide safe, quality care to patients and ensure compliance with all regulatory bodies. * * This position will be able to triage patient calls, conduct clinical calls to patients, assist providers with patient care when needed, provide education to patients and staff, and coordinate care amongst an integrated care team. * * Partners with Medical and Administrative leadership with strategic planning and business development for practice areas.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

1. Education: Knowledge of nursing technique as normally acquired through the completion of an RN degree program; Bachelor level or higher preferred.
2. License/Certifications: Holds licensure in the State of Maine. BLS required within one month of hire.
3. Experience: Work requires at least 3-5 years of progressively advanced management in a hospital outpatient practice environment preferred; Internal Medicine/Subspecialty Medicine preferred. Previous management experience including coaching, leading and mentoring employees desired.
4. Possesses a knowledge of modern office procedures and equipment; computer proficiency to include the ability to use an electronic medical record, practice management software, Microsoft Word, MS Outlook, MS Excel, and general email systems; comfortable troubleshooting and utilizing telephone support; human resources knowledge and skills helpful.
5. The ability to learn quickly and adapt to changing patient needs, a strong sense of accountability for improving the lives of our patients and their caregivers, an exceptional focus on teamwork, dedication to ongoing education, and the ability and passion to deliver the highest quality of care based on a strong sense of patient focus are all required.
6. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations.
7. Ability to add and subtract two-digit numbers. Ability to perform operations using units of American money and weight measurements, volume and distance.
8. Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions.

If you have questions about this role, please contact jennifer.kopp@mainehealth.org