Trainer

SUMMARY OF JOB RESPONSIBILITIES AND REQUIREMENTS

JOB TITLE: Trainer I/II/Sr/Lead
REQUISITION ID: CUS00HS
DEPARTMENT: Training & Knowledge Management - Wichita Service Center or Raytown Customer Care Center
LOCATION: Wichita, KS
Raytown, MO
PAY RANGE: Trainer I: $52,700 - $65,900
Trainer II: $64,500 - $80,600
Sr Trainer: $72,900 - $97,200
Lead Trainer: $86,000 - $114,700

Scheduled Work Hours: Monday - Friday, 8:00 a.m. - 5:00 p.m. (additional hours as required)

Summary of Primary Duties and Responsibilities:
The Trainer is responsible for designing, developing, and delivering training through a variety of training delivery methods to meet the needs of a dynamic work environment. This includes onboarding programs for new hires and continuous learning initiatives for existing employees. The Trainer maintains curriculum and training assets in multiple channels (video, text, web). They provide expertise associated with process definition and process improvement efforts. The Trainer participates in projects and initiatives and contributes to change management by identifying key impacts and developing training to support the end-users through implementation. The Trainer provides analysis of new/forming business processes and procedures to produce high quality end-user documentation through strong partnerships and collaboration.

Education and Experience Requirements:
Requires a Bachelor's degree in Education, Instructional Design, or related field or equivalent experience. Relevant experience includes customer service and/or customer operations support roles, mentoring and coaching, presentation or facilitation skills.

* Trainer II: Requires three or more years of relevant experience.
* Sr. Trainer: Requires five years of relevant experience with strong foundation in customer service and/or customer operations roles. Skilled in instructional design, including leading onboarding, and system/process training. Experience supporting organizational change through training aligned with system rollouts, or process redesigns. Proficient in conducting training needs analysis and performance metrics to enhance training.
* Lead Trainer: Requires eight years of relevant experience with strong knowledge of customer service and/or customer operations environments. Expertise in instructional design with proven ability to deliver training through diverse instructional methods. Skilled in designing and managing end-to-end training programs, including onboarding, upskilling, system/process training initiatives. Experience supporting organizational change through training aligned with system rollouts, or process redesigns. Led training improvement initiatives by conducting needs analysis and leveraging performance metrics to enhance training effectiveness and learner experience.

Skills, Knowledge, and Abilities Required:
Strong critical thinking and written/verbal communication. Highly proficient in communicating complex concepts in tangible, easily understood terms. High attention to detail. Comfort in front of an audience with interpersonal skills for effective coaching. Good organizational skills and the ability to work effectively under pressure and within time constraints. Candidate should possess a progressive, dynamic attitude toward solving problems and working with other team members. Must be able to handle confidential information appropriately. Computer skills and experience, including proficiency with Microsoft Office tools (Word, Excel, Power Point, etc.) and learning technologies (LMS, eLearning tools, Knowledge Management). Must have the ability to perform the physical activities of the job. The employee must maintain a high level of professionalism at all times.

Licenses, Certifications, Bonding, and/or Testing Required: Training & Development (ATD), Instructional Design, E-learning certifications preferred by not required.

Working Conditions:
* Much of the time will be spent in an office environment.
* Some travel will be necessary.
* Available for after-hours duties.

Evergy has a clear mission - To empower a better future. Evergy chooses to live this mission by valuing People First. We know that to lead the responsible energy transition and provide affordable, reliable, and sustainable service to our customers and communities, we need a team with a variety of backgrounds, perspectives and skills. We are committed to building a team where everyone - regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status - has a voice and can bring their best every day. Evergy is proud to be an equal opportunity workplace and is an affirmative action employer.

Disclaimer: The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.