Service Operations Analyst - PSO

• High School Diploma (or equivalent) required and three or more years of relevant experience desired.
• Able to use standard office equipment: computers, calculators, printers, copiers and fax.
• Proficient in the use of basic Microsoft applications, Lotus Notes, web-browsers, and able to develop functional ability in the use of proprietary software.
• Able to communicate effectively with customers, co-workers, vendors and managers.
• Demonstrate ability to function efficiently in a team-oriented, collaborative environment.
• Demonstrate a sense of urgency and self-initiative, and the personal drive to succeed.
• Maintain a good attendance record.

• Develop skill in the company's work order system and provide training to the PSO group as well as other departments within the company as needed.
• Coordinate internal documentation with various departments.
• Develops and maintains processes and methods for customer contact, interacts with customers requiring purchase orders, and utilizes a proforma of intended charges for service(s) provided by the company, to support efficient processing work orders and invoices.
• Maintain effective work, vacation, and training schedules for assigned staff.
• Prepare, distribute reports or analysis to departments/supervision for assigned operational unit.
• Perform data entry for assigned operational unit.
• Process repair shop parts orders and/or returns.
• Open, perform maintenance on work orders and segments.
• Enter and analyze labor on work orders for possible issues at time of closing.
• Close work orders.
• Review and process warranty documentation for assigned operational unit.

• Know and follow all Company and customer safety rules, including maintaining a safe, clean, and orderly work area, fully participating in Company accident prevention and safety improvement activities.
• Must have the physical ability to wear Personal Protective Equipment (PPE), including protective glasses, gloves, clothing and footwear as required by the job.

• Respond to all customer requests in a professional, courteous, timely and responsive manner.
• Maintain a clean, professional personal appearance at all times, meeting all Company standards for professionalism.
• Keep the Product Support Operations (PSO) Manager continually apprised to assist in answering customer questions and problems when necessary.

• Supports the organization's mission, vision, and values by exhibiting the following behaviors: honesty, integrity, and respect while delivering high quality solutions and maintaining a positive attitude and a safe work environment.
• Accepts responsibility for mistakes or problems. Maintains "ownership" of assigned tasks.
• Demonstrate a positive attitude and a high level of personal credibility and integrity with customers, management, and dealership co-workers.
• Must be dependable. Consistently arrives at work on time when scheduled, fully ready to work.
• Maintain company and product confidentiality.
• Attend and participate in all meetings, training, and other activities as required.
• Adhere to all Company policies and departmental procedures and rules.
• Perform other duties as assigned.

• Maintain a clean, safe working environment.
• Communicate effectively, both verbally and in writing.
• Must be honest, reliable, and dependable, and display a positive attitude.
• Must be able to work well under occasional pressure or within work standards and deadlines.
• Must be able to work independently and/or with others in a collaborative team environment.
• Able to work a standard five-day schedule, including daily overtime and occasional weekend hours as needed.
• Meet all eligibility requirements to drive Company vehicles, including a current, valid driver's license issued by the resident State, and maintain current motor vehicle liability insurance.

• Pass pre-employment background check, physical exam including drug screen, and meet all physical requirements for the position.
• Able to lift up to 20-50 pounds occasionally.

Listing is current as of Aug 27, 2025 04:18 PM