Revenue Cycle Supervisor

JOB PURPOSE AND REPORTING STRUCTURE

Under the direction of the Revenue Cycle Director, the Revenue Cycle Supervisor works in collaboration with the CFO and Revenue Cycle Director to oversee all aspects of the revenue cycle, from appointment creation to account resolution.

ESSENTIAL DUTIES AND RESPONSIBILITIES

(include the following; other duties may be assigned)

• Supervise Billing Specialists and Coders within the department.
• Demonstrate a strong working knowledge of the revenue cycle and coordinate a wide range of administrative duties involved in the resolution of FQHC accounts receivable.
• Proactively identify issues and effectively resolve problems as they arise.
• Communicate policies, procedures, and processes clearly to staff, leadership, and providers.
• Oversee and conduct quality audits to ensure consistency, standardization of procedures, and optimization of the patient experience.
• Collaborate with leadership on process improvement initiatives, track efforts and outcomes, and monitor reports to identify further opportunities.
• Assign work based on staffing levels and workload to optimize productivity and meet departmental standards.
• Perform quality audits and provide retraining or action plans as needed to improve accuracy and achieve production and patient satisfaction targets.
• Compile and maintain current and accurate data for all providers.
• Complete payer enrollment, credentialing, and recredentialing applications; monitor application status and follow up as necessary.
• Maintain provider files, including state licenses, DEA certificates, malpractice coverage, and other required payer credentialing documentation.
• Set up and maintain provider information in payer enrollment databases and internal systems.
• Maintain strict confidentiality of provider information.

SUPERVISORY RESPONSIBILITIES

• Monitor reports to identify opportunities for process improvement.
• Communicate effectively with clinical and non-clinical staff, physicians, and leadership to ensure smooth departmental operations.
• Provide timely feedback to staff on performance, including coaching, corrective action, and input on annual performance evaluations.
• Stay current on policies, practices, and procedures, and provide ongoing guidance to staff.
• Assist in urgent situations requiring immediate decision-making.

EDUCATION AND EXPERIENCE

• High school diploma or equivalent required; Associate's degree preferred.
• Minimum of 1-3 years of experience in billing operations, government regulations, and insurance provisions.
• At least 3 years of supervisory experience in a healthcare billing environment.
• Extensive knowledge of billing and reimbursement systems.