Customer Account Specialist
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![]() United States, Arizona, Phoenix | |
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Customer Account Specialist At our Phoenix MRO, we specialize in the repair of electronic components for aircraft. As a Customer Account Specialist with our team, you will be the face of our organization, interacting with internal and external customers on a daily basis to provide excellent customer service. Candidate should be team player who is self directed, detail oriented and demonstrates critical thinking skills, taking initiative to address and resolve issues. * High level of computer transactions daily, administering up to 150+ orders * Customer interaction management, both internal and external * Administering commercial and military repair orders and their related activities including but not limited to acknowledging, quoting, and invoicing customer orders * Managing, interpreting, and executing customer contractual requirements * Effectively processing orders to maintain customer service levels and proactively mitigate on-time delivery risk and financial penalties * Determining validity and disposition of warranty claims * Adhering to Global Trade compliance regulations Preferred Qualifications |