DHS CHILD CARE SPECIALIST 2* - 09022025-70921

Job Information

LOCATION OF (2) POSITION(S) TO BE FILLED: DEPARTMENT OF HUMAN SERVICES, COMM&SOCIAL SRV-APS/CHILDCARE/SUMMERFOOD PRG (COMMUNITY AND SOCIAL SERVICES-APS/CHILDCARE/SUMMER FOOD PROGRAM) DIVISION, DAVIDSON, COFFEE, MAURY, MONTGOMERY AND WARREN COUNTY

For more information, visit the link below:
https://www.tn.gov/content/dam/tn/human-services/documents/HRC0015254_DHS_Child_Care_Specialist2_Montgomery_9825.pdf

This is a remote position

This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.

Qualifications

Education and Experience: Bachelor's degree and one year of full-time professional experience working in professional case management involving children, adults, and/or families or determining eligibility for State or Federal benefit programs.

Substitution of Experience for Education: Qualifying full-time professional case management or eligibility determination experience as described above may be substituted for the required education on a year-for-year basis.

Substitution of Education for Experience: One year of additional graduate coursework in social services, human services, early childhood education, or psychology may be substituted for the required experience.

Necessary Special Qualifications: None

Overview

This classification performs professional Child Care payment assistance eligibility determination work of routine difficulty. An employee in this class is responsible for interviewing Child Care applicants, obtaining verifications necessary to determine eligibility, and providing support to Child Care providers. This classification performs responsibilities at the working level under general supervision. This class differs from a Field Supervisor in that the incumbent of the latter supervises employees in this class.

Responsibilities

1. Reviews applications and verification documents obtained and determines accurate and timely eligibility for Child Care payment assistance. Uses relevant information and policy applications to ensure compliance with State and Federal guidelines and meet quality and timeliness standards.
2. Reviews provided documents and information from various databases to accurately enter data into eligibility determination systems. Documents all relevant records and actions related to services provided into eligibility determination and electronic file retention systems as an official record for the department.
3. Interviews applicants to validate data and gather additional information regarding applicant's circumstances to protect data integrity, determine eligibility, and provide consumer education. Identifies applicant barriers and needs and connects applicants to other resources.
4. Provides ongoing case management by completing redeterminations, processing applicant changes,
   and identifying and correcting case errors to ensure compliance with policies and procedures, identify fraudulent information/activities, and prevent misappropriation of funds.
5. Researches, responds, and attempts to resolve complaints and other disputes for customers or child care providers through mediation, discussions, or other problem-solving techniques deemed appropriate to promote positive outcomes. Reviews and responds to general and case specific inquiries from the public, applicants, and child care providers.
6. Engages in community outreach and education efforts to increase program awareness and participation among eligible families and child care providers. Provides consistent information on departmental policies, procedures, rules, and regulations to applicants, child care providers, and internal and external partners and addresses general concerns.
7. Promotes a cohesive team and work environment by sharing vital case and program information. Participates in brainstorming sessions with supervisors and co-workers to formulate and share innovative ideas to solve problems and improve service delivery.
8. Provides support and education to providers regarding the payment process. Supports the fiscal process by resolving provider payment discrepancies.

Competencies (KSA's)

Competencies:

1. Customer Focus
2. Resourcefulness
3. Communicates Effectively
4. Instills Trust
5. Situational Adaptability

Knowledges:

1. Customer and Personal Service

Skills:

1. Active Learning and Listening
2. Complex Problem Solving
3. Critical Thinking
4. Judgment and Decision Making
5. Mathematics

Abilities:

1. Deductive Reasoning
2. Inductive Reasoning
3. Problem Sensitivity
4. Written Comprehension

Tools & Equipment

1. General Office Equipment
2. Computer/Laptop/Tablet
3. Cell Phone