Technology Support Technician

Monday - Friday, 9:00 a.m. - 6:00 p.m.

To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

WUNC Radio provides quality news, information and entertainment programming to a broad listening audience that includes North Carolina, the United States and the world. WUNC serves North Carolinians from Greensboro to the Outer Banks through a network of ten stations.

The Technology Support Technician/Advanced position reports directly to the IT Director and provides technical expertise and support in the areas of broadcasting, IT, and project management at WUNC Radio. This is an essential IT role as the incumbent ensures the critical IT components required for broadcast transmissions, computing and networking systems and the overall IT security protocols are monitored and well maintained to prevent disruptions in the station's day-to-day operations.

This position serves as the first point of contact for IT support with responsibilities ranging from installation, maintenance, and diagnostics of computer components, hardware, software and networking to assisting Engineering with broadcast systems integrations which update/maintain equipment to prevent delays or a loss of programming due to technical difficulties. Technical support may be provided on-site and/or remotely as requests for support are submitted via help tickets or directly in critical situations or by supervisor. The position is proactive in expanding their knowledge and educating staff on technical advances by providing feedback and assistance on software or hardware issues and preventive maintenance. Although the incumbent works independently, this position is part of an IT team that maintains WUNC's IT infrastructure and network systems in multiple locations which consist of Chapel Hill (primary), Durham, Raleigh, Fayetteville, Greensboro and the Outer Banks. This position solidifies the ability to ensure optimal broadcasting and technical support as it is vital to sustain the broadcasting and administrative operations of a listener supported station.

This position is part of the team serving as backup to the Chief Operator/Engineer. This may involve remote access to transmitter site systems, work on the transmitter computers that help manage all hardware at each site. This position will also help manage the remote satellite receivers that carries our signal.

The work schedule may include weekends, occasional holidays and varied hours to support technical operations with travel between studio and equipment locations.

Graduation from high school and one year in the field of technology related to the position's role.
- Computer coursework may be substituted year-for- year for the required experience; or an equivalent combination of education and experience.
- Journey level requires an additional six months experience
- Advanced level requires an additional one year of experience.

* Excellent analytical and problem-solving skills with attention to details
* Ability to explain technical issues to technical and non technical staff
* Driver's license
* Network security and firewall management
* Thorough understanding of Local Area Network ( LAN), Wide Area Network ( WAN), Wireless Local Area Network ( WLAN), and TCP/IP technologies
* Diagnose, troubleshoot, and implement solutions for hardware and software
* In-depth knowledge of MS, Mac, and Linux operating systems
* Proficient with Google Suite, Microsoft systems and/or other project management software
* Work on scheduled projects outside of regular office hours as necessary and respond to afterhours emergencies
* Proficient verbal and written communication skills
* Proficient interpersonal and customer service skills

* Advanced degree beyond high school in a related IT field and at least 2-3 years experience
* Experience monitoring satellite feed.
* Experience with digital and radio broadcast technologies.

* Sitting, standing, walking, bending, stooping for extended periods of time
* Must be able to lift and/or move heavy objects occasionally
* Use tools or equipment requiring a high degree of dexterity
* Prioritize tasks, meet deadlines and accomplish a variety of tasks under pressure
* Read, analyze, and interpret technical and professional documentation
* Define problems, collect data, establish facts and draw conclusions
* Present information effectively in response to questions from staff, contractors, and vendors
* Ability to work independently and on a team
* Self-motivated with the ability to take initiative in identifying and resolving problems independently and manage time effectively.

Not Applicable.

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu

Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.