New

It Field Technician

TEKsystems
$45,000.00 - $55,000.00 / yr
life insurance, paid holidays, sick time, short term disability, long term disability, 401(k)
United States, Hawaii, Honolulu
Sep 07, 2025
Aloha! One of Hawaii's local grocery retailers is seeking an IT Field Technician. This position will provide excellent customer service and serve as the "face of IT" and primary IT integrator. Top Skills' Details Associate degree in Information Technology or related field preferred. * CompTIA A+, CompTIA Network + or similar technical certification preferred. * 1 or more years of service desk experience. * 1 or more years of low-voltage cabling experience preferred. Description Provide excellent customer service remotely or on-site to all of SFOC. Perform on-site troubleshooting, upgrades, repairs, or replacement for Point-of-Sale, IP camera systems, IT hardware, telecom, and network systems. Pull and terminate low-voltage cabling as required for projects or repairs. Perform preventative maintenance of IT systems of stores and remote locations. Provides on-site IT support to our stores as tasked, and "Tech triages" any IT issues as necessary on our PC workstations, POS Systems, Network infrastructure, IP Cameras, and any other area that falls under the purview of the SFOC IT Department Performs as the primary integrator of all IT Hardware for store projects such as new store openings, store remodels, hardware refreshes, and others, as directed Connects with 3rd party contractors/vendors and internal customers to ensure all on-site work is completed and implemented according to direction by management, and to the satisfactory resolution of the customer Investigates and brings to resolution any on-site issues with store-level network infrastructure, which may include but is not limited to, phone systems, wireless access points, store music, security cameras, and networking hardware Assists with additional duties as assigned. Attend and participate in weekly team meetings and 1 on 1 sessions with supervisor. Perform Windows imaging and deployment based on specified company configurations. Perform hardware equipment repairs. Perform software installations, updates, and troubleshooting. Perform preventive maintenance and scale certification at store locations. Provide training and guidance to Service Desk. Documentation creation and upkeep. Hardware prepping, packing, and shipping. Assist in E-waste pickups. Additional Skills & Qualifications Excellent interpersonal, written, and verbal communication skills. Proficient utilizing common power tools and industry-standard network and cable testing tools, techniques, and best practices Advanced analytical and conceptual skills. Strong sense of independence, responsibility, urgency, and initiative. Advanced knowledge and understanding of troubleshooting concepts. Advanced knowledge and understanding of network infrastructure. Knowledge of Active Directory. Knowledge of basic computer/printer hardware and workstation setup. Knowledge of mobile devices (Pi, Android, IOS, Windows CE). Knowledge of phone systems (VOIP, PBX, Analog). Knowledge of IP camera systems (Axis Companion, OpenEye, Exacqvision, Hanwha). Previous experience in a front-line Retail or Food and Beverage environment, preferred Previous experience in role that actively used a Help Desk "ticketing system", preferred Basic understanding of architectural and electrical schematics, preferred Proficient in using Service Desk ticking system. Proficient and knowledgeable in the use of low-voltage and common power tools, best practices, and techniques. Work Environment In-office Possibility of exceeding 8 hours/day to ensure job responsibilities are completed; frequent overnight work; being available 24x7 to assist with escalated incidents; neighbor-island travel maybe required at a moment's notice Interview Process 2-step (in-person or virtual) Additional Compliance Information Must have Valid Driver's License * TB Clearance Required * CompTIA A+, CompTIA Network + or similar technical certification preferred. Pay and Benefits The pay range for this position is $45000.00 - $55000.00/yr. Medical Plan (HMSA / Kaiser) Prescription Drug Plan Dental Plan (HDS) Vision Plan (VSP) Short Term Disability (TDI) Long Term Disability (LTDI) Group Term Life Insurance with Optional Supplemental Insurance Dependent Group Term Life Insurance 401K Plan Health & Dependent Care Flexible Spending Accounts Voluntary Insurance Plans (Life, Disability, Cancer, Accidental) Paid Vacation Paid Sick Leave Paid Holidays Direct Payroll Deposit Workplace Type This is a fully onsite position in Honolulu,HI. Application Deadline This position is anticipated to close on Sep 20, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.